1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

BHW Password Reset Broken?

Discussion in 'Forum Suggestions & Feedback' started by Motaro, Mar 17, 2014.

Tags:
Thread Status:
Not open for further replies.
  1. Motaro

    Motaro Newbie

    Joined:
    Mar 17, 2014
    Messages:
    1
    Likes Received:
    1
    Hello ladies & gents,

    I've had to create this account as the password reset feature doesn't seem to be working at all for my main account (COMPUK). I ran CCleaner earlier and wiped out all of my stored passwords & form information.

    I couldn't remember my BHW password (yep, I have a terrible habit of making different passwords for every account and not taking a note of them), so I attempted to reset it... About 8 hours ago.

    Between 8 hours ago and now, I've probably tried to reset my password 20 times. There's definitely no email coming through. Can a mod look into this, or anyone else confirm that PW resets are currently broken?

    Cheers dears.
     
  2. th0m4s

    th0m4s Regular Member

    Joined:
    Jul 8, 2013
    Messages:
    243
    Likes Received:
    57
    Where is your email hosted?

    Your mail server could be rejecting the message.
     
    • Thanks Thanks x 1
  3. Motaro

    Motaro Newbie

    Joined:
    Mar 17, 2014
    Messages:
    1
    Likes Received:
    1
    Hey th0m4s,

    I'm using good ol' hotmail (live).

    I actually reset my BHW password last week for the exact same reason that I mentioned in the OP (I know, terrible account management on my part :nono:). But at that time, the password reset email came through in under a minute, which is why I'm a tad confused as to what's causing this... Sizeable delay.

    When I made this 'Motaro' account around 30 minutes ago, I used my gmail address and the new member email confirmation arrived in seconds.

    Hope it gets resolved, and that it's not a problem on my end. I've tried a full cache clear and reboot etc. :dunno:
     
  4. Diamond Damien

    Diamond Damien Owner BlackHatWorld Staff Member Jr. VIP

    Joined:
    Oct 27, 2005
    Messages:
    55,622
    Likes Received:
    12,440
    Home Page:
    We're running some updates forum wide at the moment, maybe impacting pw reset at the moment. Should be back working in the next few hours. If you find any other issues please post them on this support thread.

    Or

    To our dedicated support channel
     
    • Thanks Thanks x 1
  5. Motaro

    Motaro Newbie

    Joined:
    Mar 17, 2014
    Messages:
    1
    Likes Received:
    1
    Hey DD,

    Aha, thanks for the info - that's reassuring. Hope my frantic mashing of the "Reset Password" button didn't cause any issues. :whip:

    I'll check back in a bit, cheers!
     
  6. Diamond Damien

    Diamond Damien Owner BlackHatWorld Staff Member Jr. VIP

    Joined:
    Oct 27, 2005
    Messages:
    55,622
    Likes Received:
    12,440
    Home Page:
    • Thanks Thanks x 1
Thread Status:
Not open for further replies.