Hello Bhwers, I really need some help from all the pro sellers for a few years or with much experience . Basically I am still considered new on ebay as a dropshipper, my sales has been doing good. But I do not know that refunding a buyer due to the product being out of stock is considered an defect. Seriously bullshit policy, full refund to buyer immediately resulting a defect ? doesn't make sense to me at all. The problem now is I from above standard drop down to below standard. Can somebody help me or have any advice please !! Below standard is really sucks, I might not be able to sell anything at all. Before they evaulate on 20 th August, I really have a few days left to make new listings. Someone help me out here ! I am really lost here, as Selling on ebay is my only passive income here. Thank you Bhwers for your time to read and reply.