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Beware of Doing Business with Paypal!!!!!!

Discussion in 'Ebay' started by Kevin247247, Feb 14, 2013.

  1. Kevin247247

    Kevin247247 Newbie

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    Beware of doing business with Paypal!!!!!

    My experience with Paypal started out with our company paying for Magazines with a company called College Life Nation/College Life Magazine (which tuned out to be a total SCAM). When I went into Paypal to pay for the magazines, I chose to pay with the company credit card we had on file.
    Instead of the $750 going on the credit card, Paypal took it upon themselves to first deplete my Paypal account balance ($60.07) in its entirety (not what I chose OR wanted) and charged the rest on the card ($689.93).

    After realizing that our magazines were never going to show up, we started the dispute process. It took about 6 months for Bank of America to refund the $689.93 back into our account. Paypal however refuses to refund the $60.07 that I did not authorize them taking. I find this to be about as scandalous as the company that tried to rip us off. Paypal claims to cover fraud, but when it comes time to actually stand behind their claim, they don't deliver.

    The first two Paypal reps that I spoke with told me the $60.07 would automatically post to my account about 30 days after Bank of America permanently credited our account with the money that went on the credit card.
    Of course, after 30 days, nothing posted. I called again yesterday, spent one hour and eight minutes to get to a representative on the phone. (Wow)...

    The rep told me to email the document and gave me the email address:(chargeback) I emailed the document and 2 hours later received an automated response saying they won't refund us the money. Wow...
    I called back again this morning extremely pissed off and talked to another rep that gave me an entirely different story. Out of 3 reps I spoke with, every one of them gave me different information. Turns out, they aren't even able to open email attachments. Which means they had me email the docs in, never even looked at them and sent out an automated rejection email right away. Wow..Now that's company who cares....

    Since every rep I've talked to tells me something different, I'm now faxing it in.

    I am awaiting resolution to this matter as my fingers are eager to post this to every forum related to Paypal. It's unfortunate that companies don't do the right thing on their own, you have to make them do the right thing. Thank god we have the Internet to fight back!

    Case ID - PP-002-037-572-627
     
  2. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Premium Member

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  3. Furious George

    Furious George Supreme Member Premium Member

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    The other one is in the wanting to buy section? Haha...

    You only have 45 days to file a dispute. Is that part of the issue?

    I'm certainly not on the side of paypal. but I've never seen them not issue a 100% refund for an item not delivered.
     
  4. daziam

    daziam Registered Member

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    When you purchase an item it states where the payments are coming from, for example ebay says "Paypal Balance and Credit Card/Bank Account" you missed it. that's why they took the $60. You can blame paypal for a lot of things but this was your error.
     
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  5. Aaric

    Aaric Elite Member

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    Are you sure you have posted right CASE ID: ?
     
  6. mickyfu

    mickyfu Jr. VIP Jr. VIP Premium Member

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    Sooner or later, Paypal screw you over for nothing. Nothing but a bunch of thieving parasites.
     
  7. Reyone

    Reyone Elite Member

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    Feel really sorry to hear that, but I believe they wouldn't be as big as they are if they were not as good as they are.
     
  8. rettaibi

    rettaibi Regular Member

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    wow..:p

    hope you get your money back
     
  9. charliebones

    charliebones Regular Member

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    I understand your frustration, however unless you specifically choose your payment method or deplete your account fully before making a charge, Paypal will ALWAYS take whatever is available in your Paypal account (default) before hitting your backup funding sources (which is why they are called backups).
     
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  10. whynotmakeit

    whynotmakeit Power Member

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    Thats why I never keep anything in my PP account and then it uses funds from linked CC. That way my credit card company will always honor any dispute as a buyer (provided I am in the right of course)

     
  11. Stizerg

    Stizerg Power Member

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    Paypal takes money from an account first and remaining amount from other source and there's no way to change it.
    I'm sorry for your troubles.
    :(
     
  12. codo3500

    codo3500 Regular Member

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    It's $60, not sure of your financial situation, but let it go man. There are some of us on here that have lost tens of thousands to PayPal.