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Beware! 1&1 hosting company are scammers!

Discussion in 'BlackHat Lounge' started by todordonev, Dec 19, 2015.

  1. todordonev

    todordonev Regular Member

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    I was silly enough to order .com from 1&1 (1and1.com) . The price was 1.18$ with ICANN fees so I didnt think much about it.
    I have waited more than 6 hours for domain activation so I sent a support email. 25 hours after that, which is now I've
    received a reply that made me angry:
    Thank you for contacting us.

    We do apologize for this inconvenience. It seems to us that you have ordered your domain from a country which we do not have support yet. We are doing our best to offer services in your country in the future.

    If you have any further questions, do not hesitate to contact us.

    Sincerely,
    Jubill Reuben Bacayo
    Technical Support
    1&1 Internet Inc.

    They don't support my country yet they charged my card for the domain. This is a complete joke. I dont care about
    the dollar but then I read some reviews for that company. Turns out their past is not so bright. They have charged
    people for services that people have not even purchased. Their "client dashboard" is also a complete joke. Their
    email and contact details cannot be found easly on their site and their site is clogged with advertisements. One
    thing that I am wondering is why are they ranked so high for "99 cent domain" and how on earth are they still
    processing credit cards on their website.

    Stay away from this company, and always read reviews if you are changing your domain registrar or your hosting
    provider!
     
  2. globalseopoint

    globalseopoint Regular Member

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    That was the first hosting company used by me way back in 2005, it changed my perception of all hosts forever. Even today I start running from any host when they resemble the answers to tickets that I received from 1and1
     
  3. riesty

    riesty Regular Member

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    Yes, I used 1&1 Before, and after a few month my domain got locked without any reason
    Beware and not recommended
     
  4. todordonev

    todordonev Regular Member

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    Those guys are a joke, their support emails are copy paste and are in plain text...
     
  5. Sherbert Hoover

    Sherbert Hoover Jr. Executive VIP Jr. VIP

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  6. towelfox

    towelfox Junior Member

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    Horrible company to do business with. I received debt collection letters from a company in relation to an account that I had cancelled with them and paid up to date. I would recommend that people avoid them completely even if they start offering domains for free.
     
    Last edited: Dec 19, 2015
  7. abhi007

    abhi007 Jr. VIP Jr. VIP

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    Never knew this lol...they seem to be dominating on serps...
     
  8. Aatrox

    Aatrox Supreme Member

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    Same here. Only shit happened with them, nothing good...
     
  9. todordonev

    todordonev Regular Member

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    I didnt get anything except an invoice :D
     
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  10. javabro

    javabro Power Member

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    Edit : mistake. Posted in the wrong thread
     

    Attached Files:

    Last edited: Dec 19, 2015
  11. Hawkster

    Hawkster Jr. VIP Jr. VIP

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    Yep ive heard nothing but bad things about these guys, especially when it comes to cancelling.


    Problem for me is i only learned of the problems after i bought a few domains - so i have a headache coming in future :(
     
  12. pollaris75

    pollaris75 Jr. VIP Jr. VIP

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    I've used to buy domains when they were $1 each, and didn't have any problems. Sure the site is hard to navigate and the client interface could be a lot better. I got billed for a domain that I let expire, but after a couple of days they issued the refund automatically.

    If they would offer 99 cent domains again I would certainly buy from them again and then probably transfer them out to other providers.
     
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  13. KraftyKyle

    KraftyKyle Jr. Executive VIP Jr. VIP Premium Member

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    If you live in a country such as Nigeria or another "restricted country", they're known to have problems online with payment processing scams (among other things) and it's pretty widely known that you're going to run into issues as some companies have stopped allowing payments from such countries.
     
  14. BuildMoreLinks

    BuildMoreLinks Jr. VIP Jr. VIP Premium Member

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    if you are still signing up with 1&1, Godaddy and Namecheap you are not reading reviews on web hosting review sites.
     
  15. todordonev

    todordonev Regular Member

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    Nope I am from easter Europe and I didn't have any problems with any kind of payments by now.

    Things are getting pretty fun:

    Thank you for contacting us.

    We would like to inform you that their is nothing to refund since the account did not successfully order due to lack of verification. You may contact our Verification team or send them an email instead.

    Contact number: 1-877-206-4253, between 09:00am - 05:00pm EST, from Mondays to Fridays.
    Email address: [email protected].

    If you have any further questions, do not hesitate to contact us.

    Sincerely,
    Shannen Abano
    Technical Support
    1&1 Internet Inc.

    Here is a screenshot of the transaction:

    https://gyazo.com/cc72238bcafefbb2926135bf3895a519

    Also notice that the support member is other guy, whereas every other company binds one support member for a particular case. He says my account lacks verification, well I didn't receive any verification email and their shady dashboard didn't have any link to resend one.

    I know I am not getting my dollar back and its not a big deal although this is hard earned money. A dollar in my country is valued way more than in developed countries. The only thing that bothers me is that I saw other people charged for stuff they didn't purchase. Currently they seem to respond fast lets see what excuse will I get now.
     
  16. todordonev

    todordonev Regular Member

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    I have a few domains with both godaddy and namecheap and I don't have any problems nor a reason to contact their support.
     
  17. KraftyKyle

    KraftyKyle Jr. Executive VIP Jr. VIP Premium Member

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    If your previous post is correct, that you didn't receive anything but an invoice, then the domain was never actually registered. Why not go to another registrar and register it?
     
  18. BBKane

    BBKane Registered Member

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    These guys are the absolute worst. My first horrific internet experience back in the early 2000s. They make EIG hosts look like the gold standard.
     
  19. todordonev

    todordonev Regular Member

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    Excuse me Kyle but there is a common misunderstanding. Where I live invoices are issued after payment is done (financial system here is a mess), what I wanted to say is that I have been charged for a service that I will never use probably.
     
  20. Antarres

    Antarres Newbie

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    Simple philosophy of mine is, you get what you pay for