In recent times there was an unstable release of SpinnerChief. I think maybe this is the version that people are posting about. The unstable version has been updated and SC is now working well - please, update SpinnerChief and test for yourself.
And yes sometimes a few of of the features don't work, there is a reason for this: SC has many features and functions - much more than any other spinner - but sometimes the service that the feature uses (e.g. Google Adwords) updates, and the feature stops working as a result. This is an unfortunate inevitability when there are so many features in one software. When this happens we update SC as quickly as possible to make the feature work again. We have always supported SC and our users, and we will continue to do so.
I can assure you that SC is currrently working well, and we are working on an even more powerful version which will be released free as a beta version.
I really don't know what the comments about poor support are about - I am the main support for SC, I always reply to enquiries and help any user that comes to me with problems or issues, I'm sure there are many users even on this forum who could confirm that. We visit the support forum most days, clearing out spam and answering all new posts. I am not aware of any of the people who are posting about bad support coming to me with problems and failing to get them solved. If it really did happen then I apologise, and I will try to get it right the next time.