So a buddy of mine has been getting the runaround from a provider at Freelancer - after displaying much understanding following multiple delays and deadlines missed, he finally sends an aggressive email threatening to cancel the project and leave nasty feedback if some immediate progress is not made... Which elicits the following response: Sorry for that. I had a horse accident on monday. My legs was very painful. It's better today. I work on your project today and hope to be able to complete it for tonight or tommorow.