Hi Ben - I didn't receive your reply above so only just found it. Tp have asked us to pay for membership for their service and supply them with contact details for 200 of our best ustomers so they can canvass them for their opinion about Nochex. However, we don't give our customers details away to third parties and so the type of person that TP attracts to review our service tends to be the most disaffected, hence our low reputation on the highly reputable Tp, and which tends to be at odds with what our real customers say. Of course, if you value the opinion of people whose goodwill needs to be bought then Tp is a good place to go to for "unbiased" advice. To us it is more important to be valued by our real customers. If you'd like some help to find the solution you need, the offer is still here. Best wishes, Peter