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Berman Hosting support not responding to Tickets?

Discussion in 'Black Hat SEO' started by ssd1234, Sep 3, 2012.

  1. ssd1234

    ssd1234 Junior Member

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    I have been sending tickets to Berman Hosting for past 7 to 8 days but still no reply from them. Is anyone else facing the same issue
     
  2. LOL-Blaster

    LOL-Blaster Regular Member

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    This should be post in the web hosting section.

    Anyway...

    I did a little search for your web host and nobody know who they are.
    Sounds like you got scammed.
     
  3. Kazi_Haque

    Kazi_Haque Regular Member

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    I am with them almost 3 months. no problem at all. always got reply within 1 day. 7-8 days seems too long. try to send a new ticket.

    Remember Berman Hosting might be one man show. Sven is really a nice guy and very helpful.

    WTF you are talking about dude. Berman Hosting may not be well-known but definitely not a scam.
     
  4. Dn100

    Dn100 Regular Member

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    Really? Theres like a mention of them in VPS threads every other week on here. I actually use them myself and have done for quite a few months without hiccups, and have today submitted my own ticket, so will update the thread if I get a response.
     
  5. loswarrior

    loswarrior Regular Member

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    Actually they are pretty well-known on here for their value for money VPS :), dont use them myself as I use Ugjunk's VPS (QUALITY SERVICE!)....a simple search for them on BHW produces plenty of choices :) 13 pages to be exact!
     
  6. Z0mbie

    Z0mbie Regular Member

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    Sent them a ticket a few days back, got a reply within 48 hours.
     
  7. gromhold

    gromhold Junior Member

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    yes, i think ther are on vacation now
     
  8. you2ube

    you2ube Newbie

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    Its been over 48 hours since i have purchased a VPS package but they haven't send me the login details, also there is no response to my ticket. Are they trying to scam me ??
     
  9. blackhat777

    blackhat777 Elite Member

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    i think this week they didn' t respond. I too raised 1 ticket and didn't get a reply. But servers are coming fine, so who cares ;)
     
  10. Kabone

    Kabone Jr. VIP Jr. VIP

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    I've been having problems too. I started service service over a day ago, and it just says pending, I've sent them an email asking how long it takes till i get access, no response...
     
  11. johnhunter

    johnhunter Regular Member

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    And your happy with that? If I had to wait 48 hours for a ticket to be answered from my hosting provider I would run away very fast... If I'm having trouble with my servers I want them to respond instantly and have the problem sorted within minutes not days.
     
  12. imserious

    imserious Senior Member

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    I have had Berman's VPS for quite a few months.
    Their service and packages were good earlier but as has happened with other Blackhat server providers - they became too popular too fast
    and their service and packages reflect that.

    Personally, i have moved from berman to Hetzner and loving it..
     
  13. vivekcool789

    vivekcool789 BANNED BANNED

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    May be they are enjoying vacations lol
     
  14. jimdones

    jimdones Junior Member

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    signed up yesterday and got login details today. seems functional..
     
  15. radikal

    radikal Registered Member

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    May I ask what package you opted for with Hetzner? And are you running tools like scrapebox on there without any problems or do you just use it for hosting websites?
     
  16. daztrouk

    daztrouk Newbie

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    Shame you're experiencing issues. I've been with them for about 4 months, and they've always responded to my tickets within a 24 hour period. I've found them to be great, especially for what i pay. No issues with them at all. Keep on chasing them up, maybe there going through some changes etc.
     
  17. jimdones

    jimdones Junior Member

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    i signed up to berman about a couple of weeks ago (see my post above) and so far it's been ok. uptime ok, server functional, support is responsive although it can take a few hours (up to a day or so). hope it stays this way :) in general don't expect live support and 99% uptime from these type of hosts. they're good for hosting seo related sites or software, not your money site.