somewebmaster
Junior Member
- Aug 19, 2019
- 161
- 123
There's something strange with Blockchain . com, without any reason they blocked me from withdrawing my BTC.
After months of efforts on my part to make them to fix the problem, their support still didn't tell me even what's the problem.
I don't know what's happening there, but be careful because you can also lose your BTC if you send it there.
James (Blockchain)
Nov 26, 2023, 23:33 GMT
Hello,
Thank you for contacting us once again.
We would like to inform you that you can expect to receive another email from Blockchain.com soon. This email will provide you with more details regarding the information we require. We appreciate your patience and understanding in this matter.
Warm regards,
James | Blockchain.com Support
- That email has never come, for some unknown reason the request was just marked as "Solved" without contacting me
Marabella (Blockchain)
Jan 18, 2024, 07:03 GMT
Hello,
Thank you for reaching out!
We are currently looking into your support ticket 4891405. Your request requires some further investigation on our side and we will make sure to get back to you as soon as possible.
Thank you for your patience while we look into this matter.
Kind Regards,
Marabella | Blockchain.com Support
- It was 3 months ago, the request is still marked as "Open"
Jennifer (Blockchain)
Mar 13, 2024, 14:32 GMT
Hello,
I'm sorry to hear about the trouble that you're having.
If you have not done so already, please describe the issue in as much detail as possible.
Ensuring the security of our platform is a top priority, and verifying your identity is a key part of that process. To make sure your experience is safe and secure, we kindly ask you to follow these simple steps to verify your identity:
...
We sincerely appreciate your patience and the information you provide.
Sincerely,
Jennifer | Blockchain.com Support
- I did everything as asked, it didn't work, and I informed the support.
As the response, the request was closed (marked as "Solved") and I got more promises:
Rada (Blockchain)
Mar 14, 2024, 10:15 GMT
Hello,
Thank you for contacting Blockchain.com!
I understand the inconvenience this issue has caused and I sincerely apologize.
Your request has reached the relevant department and they're currently reviewing it as of now via ticket 4891405. Furthermore, each case is unique and undergoes a series of processes before concluding.
For this very reason, I'm unable to provide you a timeframe as to when this can be completed, and can only advise you to keep an eye on your inbox should there be any updates regarding your case.
At the moment, there is no need to respond to this message anymore, as you will just be contacted by the relevant department for updates via ticket 4891405.
Please accept my sincerest apologies for waiting. Rest assured this is already being handled and you'll be contacted soon for any updates or concerns.
We appreciate your extended patience.
Warm regards,
Rada | Blockchain.com Support
- It's April and there's no sign of life, no response, no request for me (documents, KYC...)... Just silence.
After months of efforts on my part to make them to fix the problem, their support still didn't tell me even what's the problem.
I don't know what's happening there, but be careful because you can also lose your BTC if you send it there.
James (Blockchain)
Nov 26, 2023, 23:33 GMT
Hello,
Thank you for contacting us once again.
We would like to inform you that you can expect to receive another email from Blockchain.com soon. This email will provide you with more details regarding the information we require. We appreciate your patience and understanding in this matter.
Warm regards,
James | Blockchain.com Support
- That email has never come, for some unknown reason the request was just marked as "Solved" without contacting me
Marabella (Blockchain)
Jan 18, 2024, 07:03 GMT
Hello,
Thank you for reaching out!
We are currently looking into your support ticket 4891405. Your request requires some further investigation on our side and we will make sure to get back to you as soon as possible.
Thank you for your patience while we look into this matter.
Kind Regards,
Marabella | Blockchain.com Support
- It was 3 months ago, the request is still marked as "Open"
Jennifer (Blockchain)
Mar 13, 2024, 14:32 GMT
Hello,
I'm sorry to hear about the trouble that you're having.
If you have not done so already, please describe the issue in as much detail as possible.
Ensuring the security of our platform is a top priority, and verifying your identity is a key part of that process. To make sure your experience is safe and secure, we kindly ask you to follow these simple steps to verify your identity:
...
We sincerely appreciate your patience and the information you provide.
Sincerely,
Jennifer | Blockchain.com Support
- I did everything as asked, it didn't work, and I informed the support.
As the response, the request was closed (marked as "Solved") and I got more promises:
Rada (Blockchain)
Mar 14, 2024, 10:15 GMT
Hello,
Thank you for contacting Blockchain.com!
I understand the inconvenience this issue has caused and I sincerely apologize.
Your request has reached the relevant department and they're currently reviewing it as of now via ticket 4891405. Furthermore, each case is unique and undergoes a series of processes before concluding.
For this very reason, I'm unable to provide you a timeframe as to when this can be completed, and can only advise you to keep an eye on your inbox should there be any updates regarding your case.
At the moment, there is no need to respond to this message anymore, as you will just be contacted by the relevant department for updates via ticket 4891405.
Please accept my sincerest apologies for waiting. Rest assured this is already being handled and you'll be contacted soon for any updates or concerns.
We appreciate your extended patience.
Warm regards,
Rada | Blockchain.com Support
- It's April and there's no sign of life, no response, no request for me (documents, KYC...)... Just silence.
