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Bad Reviews

Discussion in 'Online Reputation Management (ORM)' started by tanwirs7833, May 4, 2019.

  1. tanwirs7833

    tanwirs7833 Junior Member

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    Should we reply to bad reviews? why always bad reviews get on the top ?
     
  2. Aaric

    Aaric Jr. VIP Jr. VIP

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    Get positive ones voted a lot. Negatives will go down.
     
  3. rahuljoshi2312

    rahuljoshi2312 Registered Member

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    ask what's wrong with the service try to contact them resolve their issues and tell'em to remove reviews.
     
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  4. Viola Frolova

    Viola Frolova Newbie

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    Usually bad comments comes with issues which happened during the business or the transaction. I usually reply with the solution or an alternative solution for them to execute. (It helps other readers to realize that we concern about their matters and provide solutions.)
     
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  5. Seeo

    Seeo Regular Member

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    Not only you possibly get them to turn their bad review around,but you could let other people know that you care about reviews and therefor you care about your business
     
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  6. bob-loblaw

    bob-loblaw Newbie

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    Always, always reply to bad reviews. If you have contact info for the customer, call first and try to talk off a ledge.
    Respond publicly, never confrontational. Address their issue, acknolwdge error in the lowest hanging fruit - no return call, slow waitress, etc. Try your best not to admin to to true wrongdoing. Always leave a number they can call you at.
    To the consumer, it looks like youve done your best to make someone happy and its on them to call you.
     
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  7. tanwirs7833

    tanwirs7833 Junior Member

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    yaa okay!
     
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  8. tanwirs7833

    tanwirs7833 Junior Member

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    that's a good point.
     
  9. tanwirs7833

    tanwirs7833 Junior Member

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    does it really pull down / hide bad reviews?
     
  10. tanwirs7833

    tanwirs7833 Junior Member

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    thanks i'll change my orm strategy.
     
  11. tanwirs7833

    tanwirs7833 Junior Member

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    answer your bad reviews try to solve them may be this would help.
     
  12. louisvu

    louisvu Junior Member

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    Is there any way to mass spam bad reviews on sites like YELP and google reviews?
     
  13. WebConsultants

    WebConsultants Newbie

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    you have to make the bad reviews into a positive answer or a solution man simple as that
     
  14. LinksForPros

    LinksForPros Regular Member Marketplace seller

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    Also use Grammarly or smth to check spelling when replying to them :anyway:
     
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