Discussion in 'Online Reputation Management (ORM)' started by tanwirs7833, May 4, 2019.
Should we reply to bad reviews? why always bad reviews get on the top ?
Get positive ones voted a lot. Negatives will go down.
ask what's wrong with the service try to contact them resolve their issues and tell'em to remove reviews.
Usually bad comments comes with issues which happened during the business or the transaction. I usually reply with the solution or an alternative solution for them to execute. (It helps other readers to realize that we concern about their matters and provide solutions.)
Not only you possibly get them to turn their bad review around,but you could let other people know that you care about reviews and therefor you care about your business
Always, always reply to bad reviews. If you have contact info for the customer, call first and try to talk off a ledge.
Respond publicly, never confrontational. Address their issue, acknolwdge error in the lowest hanging fruit - no return call, slow waitress, etc. Try your best not to admin to to true wrongdoing. Always leave a number they can call you at.
To the consumer, it looks like youve done your best to make someone happy and its on them to call you.
that's a good point.
does it really pull down / hide bad reviews?
thanks i'll change my orm strategy.
answer your bad reviews try to solve them may be this would help.
Is there any way to mass spam bad reviews on sites like YELP and google reviews?
you have to make the bad reviews into a positive answer or a solution man simple as that
Also use Grammarly or smth to check spelling when replying to them
Separate names with a comma.