1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bad/Annoying/Dumb/Frustrating Clients

Discussion in 'Offline Marketing' started by Windmill, Feb 11, 2012.

  1. Windmill

    Windmill Supreme Member

    Joined:
    May 4, 2011
    Messages:
    1,235
    Likes Received:
    776
    Occupation:
    IM all the way.
    God. The saying that 90% of your problems come from just 10% of your clients is certainly true for me. Some clients are just awful. Hilariously, they are often the ones that are paying you the least! If I could cut the fat and just cut off those clients, life would be a dream.

    Have you had any awful clients? :rolleyes:
     
    • Thanks Thanks x 1
  2. GangsterProfit

    GangsterProfit Junior Member

    Joined:
    Aug 26, 2011
    Messages:
    193
    Likes Received:
    69
    Home Page:
    Everybody has a mix of clients, and they're certainly not always easy to deal with. I think the key is to have a customer support rep who is extremely patient.

    It can also be good to have a separate person doing customer support from the person who's providing the service because you tend to get more frustrated and take it personally when it's your own work that someone is complaining about...
     
  3. Iwona

    Iwona Junior Member

    Joined:
    Nov 22, 2009
    Messages:
    156
    Likes Received:
    3
    Everybody has some awful customers. Try to avoid them. Be happy with 90%, those 10% are never going to pay you properly and will always be complaining.
     
  4. Cnotey

    Cnotey Power Member

    Joined:
    Jun 25, 2010
    Messages:
    707
    Likes Received:
    911
    Location:
    Seattle
    Home Page:
    I just got through dealing with one of these. I offered to do something as a personal favor that was not included in the contract. Just because I am a nice guy.

    So I didn't get to it right away, and the dude calls me up at like 5:00am and starts yelling at me to hurry up and do it. I re-sent him the original agreement and told him to fuck off. And then sent him a bill for wasting my time and general douchebaggery.
     
    • Thanks Thanks x 4
  5. poweronics

    poweronics Jr. VIP Jr. VIP Premium Member

    Joined:
    May 1, 2011
    Messages:
    3,117
    Likes Received:
    353
    Occupation:
    Freelancer
    Home Page:
    Clients are of different types and sometimes I do get clients of the type you are talking about. I try my best to deal with them tactfully and if they are getting beyond the limits, I finish the contract at once.
     
  6. sixinchnails

    sixinchnails Registered Member

    Joined:
    Jun 20, 2011
    Messages:
    82
    Likes Received:
    11
    Occupation:
    Founder of the Six Inch Nails Group
    Location:
    India
    Home Page:
    I have had a few clients, I guess the only thing is deal them with patience. Cause, you need them more than they need you ;)

    I wouldn't say I haven't lost my cool, but try and hold it as much as you can.
     
  7. davids355

    davids355 Jr. VIP Jr. VIP Premium Member

    Joined:
    Apr 25, 2011
    Messages:
    8,781
    Likes Received:
    6,320
    Home Page:
    Yea you always get a few clients like that -- just consider them as a challenge:)
     
  8. darkfury

    darkfury Regular Member

    Joined:
    Oct 23, 2008
    Messages:
    264
    Likes Received:
    141
    Location:
    Scotland
    Gah! I've been stuck in this rut a number of times where because I did the odd favour for a client, they always expect you to over deliver or do the odd little thing for free and steering the working relationship out of that and back to how it should be is such a challenge.

    Its a tough one though, given the current financial situation and the track record of many UK based SEO's, I find I generally need to offer more which can automatically put you on the back foot by default.
     
    Last edited: Feb 12, 2012
  9. BlackBoxTR

    BlackBoxTR Regular Member

    Joined:
    Nov 14, 2011
    Messages:
    207
    Likes Received:
    76
    Location:
    Dunya
    yeah thats true

    the one who pays less is the most awful one mostly
     
  10. Dumper

    Dumper Supreme Member

    Joined:
    Mar 20, 2009
    Messages:
    1,390
    Likes Received:
    484
    Location:
    Perdido Key
    I usually refund them in a hurry and tell them to never come back...
     
  11. stressfree

    stressfree Senior Member

    Joined:
    Aug 28, 2007
    Messages:
    1,116
    Likes Received:
    233
    what services do you offer?

    Which ones are in highest demand for least amount of effort?

    Thx
     
  12. Dax0r

    Dax0r Registered Member

    Joined:
    Jan 25, 2012
    Messages:
    66
    Likes Received:
    5
    I agree.
    The awful customer is the type who sent you tons of email or phone calls, making tons of question, asking for ridicoulus guarantees, and it happens even that he ask you if you are a scammer.
    Never, never lead him on. Just dont answer after the 4-5 email/phone call.
     
    • Thanks Thanks x 1
  13. boom1

    boom1 BANNED BANNED

    Joined:
    Nov 4, 2011
    Messages:
    818
    Likes Received:
    254
    always looking for the easy option
     
  14. flaw3d

    flaw3d Regular Member

    Joined:
    Feb 10, 2011
    Messages:
    202
    Likes Received:
    39
    Honestly get new clients. That sounds easy and makes me sound like a douche. But in the long run I would rather spend my time getting clients who let me do my job then try to please clients who want everything for pennies.
     
  15. nethead01

    nethead01 Regular Member

    Joined:
    Sep 21, 2009
    Messages:
    424
    Likes Received:
    229
    clients have been my main problem since i started my business, they drive me absolutely insane sometimes. but i keep refining my system and try to weed out the bad clients before i even start their project. i have a pretty good radar to detect these types of clients. if i notice he is going to be a problem then the price keeps going up until he shuts up. id rather lose a bad client than keep him anyways to lower my stress level
     
  16. the_demon

    the_demon Jr. Executive VIP

    Joined:
    Nov 23, 2008
    Messages:
    3,177
    Likes Received:
    1,563
    Occupation:
    Search Engine Marketing
    Location:
    The Internet
    Something I learned in business is to be a good listener. This can turn pissed off or annoying clients into friendly people. Most clients just want you to listen and understand their point of view. If you get good at being a listener you can usually resolve most problems.
     
    • Thanks Thanks x 2
  17. theag

    theag Junior Member

    Joined:
    Jan 28, 2012
    Messages:
    153
    Likes Received:
    131
    you should just make it clear upfront which type of support is included. charge for everything else.
     
  18. FuryKyle

    FuryKyle Jr. VIP Jr. VIP Premium Member

    Joined:
    Nov 19, 2010
    Messages:
    2,397
    Likes Received:
    1,369
    Made my day :D
     
  19. super11

    super11 Senior Member

    Joined:
    Mar 30, 2009
    Messages:
    879
    Likes Received:
    294
    Occupation:
    Full time Online
    Location:
    Home
    "Your Worst Customers are your best critics"