I've been member of 1and1.com since 6-7 months and registered 10 domain with them. Everything was OK till 8 domain, since they were providing domains for 0.99 for first year. The only problem is, they take 24 hours to complete the buying domain and setup process (sometime more) whereas other registrar are quick. For last 2 domains... I was charged $14.99 each (no privacy). First I went as normal process of buying. They show 0.99 banner for first year. I chose domain name, logged into my account and completed the process from my side. I was ok with waiting 24hrs since it was just for 0.99. Next day I got email, domain was ready. I launched my site. Everything was fine. Nothing was shown (notification) how much was I going to be charged during the process or eligible for provided offer or not . After one month, I got email stating that I'll be charged $14.99 for a domain. I inquired why am I going to be charged that much and that also after 1 month? First they said, it's in the invoice please have a look. I sent them a message again. They replied, we apologize for late billing but you were not qualified for the 0.99 offer and provided me the link to terms and conditions I asked them why I was not given any notification that I was not qualified for the offer and why is it so difficult to show the amount that a customer is going to be charged while completing the transaction. They just replied with the link to terms and conditions. Next time same thing happened with other domain, and same reply. I see that they have no transparency in transaction. Why to avoid 1and1 ? - They take 24 hours to complete the domain purchase process whereas other registrar does it instantly. -They want customer to read the full terms and conditions (which is good most of the time) but providing basic info as notification if a customer is eligible for certain promotional offer is where 1and falls short. - They don't show you how much are you going to be charged while buying domain like other registrar shows. - Customer support is good unless the problem is from the customer side. If the problem is from 1and1, they simply make robotic reply. - for $14.99, no privacy Well, this is just my experience till now. Others might not have the same experience.