Ok, so I've been working on a new account, all has been going well. One day, someone buys the item, and doesn't pay. Tries saying they can't pay. Two weeks go by and they leave me a negative. I contact support to get it removed, and I'm told I have to open a case. I open case and buyer pays, so case is automatically closed and I still have negative. I send link to revise, and they change it to neutral. I refund and tell them we won't be doing business. Now they are saying I'm a scammer. Any tips on how to get it removed, besides court order?