Asshole Fiverr Buyers

G-S-T said:

Its not about taking sides. Its about how to conduct yourself in a respectable manner. Responding to feedback like the OP did isnt going to win him any more clients. But if he had responded in a more professional manner, things would be different. Example:

"I am truly sorry that we got our wires crossed. As you can see from previous feedback, its not something that has EVER happened before. As a gesture of good faith, I will give you a full refund and you may keep the video I created for you. I welcome your business in future and I can assure you that there wont be any mistakes. Good luck to you"

Now, doesnt that seem like a more professional way to deal with the situation?

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Now that's what it means to say FU with a smile.

channel your inner dark passenger op...tonights the night...

It is not how you deal with the successes, it is how you handle the failures that defines your success. If 80% of your buyers are happy and you obsess over that 20% that will never be happy no matter what you do...well, you are going to fail. Especially, if you let your emotions wreak you.

I've noticed that there are certain buyers the complain and one in particular called me the worst gig on fiverr (despite my reviews). I wanted to say 'lick my fuckin' balls, asshole', but I've put a lot of work into my rep on fiverr. It takes months to build a good rep on fiverr, but only minutes to ruin it. Letting one buyer control my service like that is a bit short sighted. So, I thank them for their business and refund their money and cancel their gig (and have their negative feedback removed). If they are running some scam to get $5 of service for free, so be it...it will not last long.

Believe me, when I get an order from buyers who don't give me the right info for their gig or they make these outrageous demands...I just look at it as a challenge to my character. BTW, I noticed buyers from certain countries tend to complain more than others. So, when I get an order from them, I make sure the understand what they are getting ahead of time...and most of all I treat them like they are spending $1000 and not $5. Who knows, maybe that $5 is like $50 to them (exchange rates, cost of living, wages, who knows).

The point here is not the $4 I earn per gig. Its the ability to charge for upgrades...that is where I make the majority of my profit. If they spend the $5 and they really like my work, they come back and become repeat customers...and they are more likely to trust me and buy other gigs or upgrades.

P.S. LOL rakoom2002, stay classy...it did make me

50/50 of fiverr sellers are crapy,dont speak decent eng or just dont seem to care much whats being ask upon ordering

That's the problem of offering a service like that. This is exactly the reason I haven't taken the route of designing "free websites" for businesses because most of the people are going to want it done their way, and will keep changing their minds. Too much hassle in my opinion.

I sell design services in fiverr and this has happened to me number of times... udgraphia. com/rdes is my profile and I do the best I can for $4 but still people want more!!! come on buyers, If you want more you gotta pay more... And I ve also come across few buyers (redfax1, chosen11, and more) who payed me 2 or 3 gigs more for good job!!!

G-S-T said:

Its not about taking sides. Its about how to conduct yourself in a respectable manner. Responding to feedback like the OP did isnt going to win him any more clients. But if he had responded in a more professional manner, things would be different. Example:

"I am truly sorry that we got our wires crossed. As you can see from previous feedback, its not something that has EVER happened before. As a gesture of good faith, I will give you a full refund and you may keep the video I created for you. I welcome your business in future and I can assure you that there wont be any mistakes. Good luck to you"

Now, doesnt that seem like a more professional way to deal with the situation?

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"But if he had responded in a more professional manner, things would be different." Not at all. We had 14 messages back and forth before that which I completely kept my cool, redid the video several times, offered other options, offered a refund, etc.

I agree I should have been the bigger man about the issue and not responded like I did. However, this was after several attempts to please the guy and having him continually talk down to me and being insanely disrespectful. Disrespect breeds disrespect. I am ALWAYS very polite and accommodating. I guess this was a build up of being a polite and submissive to rude buyers in the past.

rakoom2002 said:

"But if he had responded in a more professional manner, things would be different." Not at all. We had 14 messages back and forth before that which I completely kept my cool, redid the video several times, offered other options, offered a refund, etc.

I agree I should have been the bigger man about the issue and not responded like I did. However, this was after several attempts to please the guy and having him continually talk down to me and being insanely disrespectful. Disrespect breeds disrespect. I am ALWAYS very polite and accommodating. I guess this was a build up of being a polite and submissive to rude buyers in the past.

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Exactly, but in the end you displayed weakness by dragging yourself down to his level. Its all good if your doing it privately. But your feedback response is public and people will judge you based on what they read.

G-S-T said:

Exactly, but in the end you displayed weakness by dragging yourself down to his level. Its all good if your doing it privately. But your feedback response is public and people will judge you based on what they read.

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The only thing that is public is me posting it on here. Those are private messages.. not feedback to his response on my page. I do understand what you're saying though, lost my cool, my intentions of posting here were for some comic relief for sellers that have experienced similar situations.

You run the risk of losing your account or being downgraded if he reports your message but I guess if you're on a throw away account and don't really care about it then more power to you.

rakoom2002 said:

The only thing that is public is me posting it on here. Those are private messages.. not feedback to his response on my page. I do understand what you're saying though, lost my cool, my intentions of posting here were for some comic relief for sellers that have experienced similar situations.

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Ahhh, since you didnt state either / or, I assumed that was feedback.

In that case, just be the bigger man and walk away with your head held high.

lol, anyone want to buy my account?

G-S-T said:

Its not about taking sides. Its about how to conduct yourself in a respectable manner. Responding to feedback like the OP did isnt going to win him any more clients. But if he had responded in a more professional manner, things would be different. Example:

"I am truly sorry that we got our wires crossed. As you can see from previous feedback, its not something that has EVER happened before. As a gesture of good faith, I will give you a full refund and you may keep the video I created for you. I welcome your business in future and I can assure you that there wont be any mistakes. Good luck to you"

Now, doesnt that seem like a more professional way to deal with the situation?

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The buyer was NOT polite. His "comprendi amigo" was an insult which in the US means you're a brainless nobody from south of the border, and that phrase made the OP retaliate with anger. I'd do the same -- except I wouldn't be as polite as OP.

The people on fiverr are brainless. I sell a gig where i review businesses on google places and tweet the review and most buyers businesses aren't even on google places...

If somebody is rude or threatens my reputation, I just ignore, I never answer questions about my gig, as these are 99% tyre kickers and once you answer once, they will keep pestering, If somebody has a real grievance, then I deal with it politely, but if they are just assholes. let them do as they want. If they want a refund, let them raise it. And let fiverr handle it. I wouldnt even bother, fighting it. If they leave a review, take the money and buy 4 gigs, and bury their review, contact a few good clients offer them a gig for a good review,

Rather than make any comment on his review, let the nixt lot of reviews repudiate him, and his statements.

Finally if they really piss me off. Its not so hard to find them, and return the favour, threefold,

The "understand plain english" and "comprendi amigo" parts are probably due to a uhm, "seemingly ethnical display picture", right?. It sounds rude to me... But yeah, don't lose your temper like that, just refund. Remember it's over less than 5 dollars, and the damaged rep could be worth way more.

Edit: I see equalizer thinks along the same lines. There were no replies after Rakoom's when I opened the thread.

Yeah.. I gave up on the video gigs to focus on my secondary accounts/backlinking gigs (my CPU was better utilized for that), so you'll probably get a few more video orders coming your way (though I heard that some people started to get reported/taken down for a few VH resells - there were a few posts at the VH forum with people boasting about it for a bit before the threads were deleted)

Creativity is in the eye of the beholder and sometimes people just wanted me to move things up or down a 'few pixels'. It got a bit annoying. One of my common complaints were that the videos were too high quality and they wanted me to re-render, or they'd give me negative ratings. Some of the logos I received were quite pitiful. Also, I got some rather low quality white backgrounded-jpegs and they'd get pissy if I couldn't somehow increase the quality of them, in my gig.

I had 1 person order 7 gigs from me and 1 of them was this horrible quality pic that I ended up remaking for him as he was getting annoyed with the quality outcome, in the end he asked for a copy of it after he gave me all positive ratings. -___-;

Anything I buy on Fiverr I treat as a throwaway. As in, if I don't get the promised service or if it's not exactly what I expected, then no big loss, only 5 bucks. If it's delivered as promised or overdelivered, then I'll leave good feedback and order again. I don't even bother complaining, not worth my time.

Same thing on the seller side. I'd rather just offer a refund and move on. Doesn't make sense to waste time arguing over $4 profit.

The more you charge, the better treatment you get.

roamer said:

The "understand plain english" and "comprendi amigo" parts are probably due to a uhm, "seemingly ethnical display picture", right?. It sounds rude to me... But yeah, don't lose your temper like that, just refund. Remember it's over less than 5 dollars, and the damaged rep could be worth way more.

Edit: I see equalizer thinks along the same lines. There were no replies after Rakoom's when I opened the thread.

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"seemingly ethnical display picture"? was a Caucasian female. Either way it was rude.