Yeah I should have mentioned my experience was in 2005, sorry. They must be way more uptight now.
Though, to this day, I only send them blank/laundered refers... and ZERO impression data. But my account's old and has staff notes added to it saying I'm cool.
I may have an unfair advantage in that I have a pretty good telephone rap (or social engineering skills, if you prefer) so if you're brave enough to use phone instead of email, that might clear it up faster. Catch them in the next couple of days, while they're full of forgiving Christmas spirit. =]
P.S. I got that staff note on my account because I talked to the guy on the phone...
P.P.S. Of course if you can't help the situation by talking on the phone and having to answer questions in real time, then definitely don't call!