Personal opinion, it's a massive company. What was funny is when I asked about hosting my adult site on their servers, they say as long as they don't receive any emails or notices, it should be fine. As it's more a legal thing than their own policy. In terms of customer service, the people who answer are just basic people like you and me answering what they have in their guideline to say. No real experts that could help. The VPS hosting though seems fine, no real compaints there. But I won't be renewing with them later this year and I want a DMCA ignored host. Overall not a bad experience, just an okay experience with a working VPS you need to setup on your own.