Aliexpress bad customer service, advice needed

hokuspokus said:

Hello, so i have a dropship site with aliexpress products but it's very hard to use their platform because they have many weird stuff going on their site.

for example i first needed to verify many documents to even be able to start purchasing products from them, got denied many times for no real reason and takes 2-3 days everytime to get a response from their support that have no knowledge and they just push buttons with standard answers that not helping at all

when i finally got verified and started order products suddenly they decide to cancel some of my orders for security reasons, i even order 2 items to same adress and 1 got shipped and 1 got canceled because of security, it makes no sense and im so angry of this shit, it's like a lottery

trying to talk to support but they have no authoritys to do and see anything, standard answers that just makes me more angry!
Trying to appeal and send documents again but get message from site that it's to busy

i have no clue how to proceed with this, anyone have been thrue this and have advice how i can satisfy them??

Thanks

Click to expand...