Advertising payment error

revenue20 said:
Our payment card is still working very well and paying for many different advertising accounts at the same time.

There is an account that cannot be paid automatically, when I try to pay manually, the invoice shows RED, while the balance in the payment card is always maintained at 10k$

What is the cause? Is there any way to fix it?
Click to expand...
If the card works on other accounts but one shows invoice in red, it means that account is flagged for risk or billing restriction, not lack of funds.
The only fix is to contact platform support, clear outstanding balance, or switch to a new trusted payment method.
 
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You should pay off part of the balance first, next time it will be stable again
 
This may be because Facebook has flagged your ad account as risky or violating its payment policies, even though the card is working fine on other accounts. You should check the Account Quality Center and file a dispute, or you can try adding the payment method again to reactivate the process.
 
This error's usually caused by Facebook limiting payments because the account has been temporarily locked or violated advertising policies, resulting in blocked new payments. You should check your inbox to see if you have received any warnings from Facebook.
 
revenue20 said:
Our payment card is still working very well and paying for many different advertising accounts at the same time.

There is an account that cannot be paid automatically, when I try to pay manually, the invoice shows RED, while the balance in the payment card is always maintained at 10k$

What is the cause? Is there any way to fix it?
Click to expand...
have you tried a different approach like changing your payment method or asking for support from their management?
 
This case is usually not due to the card balance, but because *Facebook flags the payment method* on that account (risky, suspicious or needs further verification).
try adding another payment method, or transfer the budget to another cleaner BM/account.
 
Facebook is having this error these days, it's very confusing when you can't pay off your debt, even adding a new payment card is rejected due to a system error.
 
revenue20 said:
Our payment card is still working very well and paying for many different advertising accounts at the same time.

There is an account that cannot be paid automatically, when I try to pay manually, the invoice shows RED, while the balance in the payment card is always maintained at 10k$

What is the cause? Is there any way to fix it?
Click to expand...
Please Re-add CVV and payment balance. That may solve the problem you are facing.
 
You should try sharing that ad account with another profile and attempt the payment again. Otherwise, it’s possible that your account has been flagged, which can cause unusual activity and prevent payments from going through.
 
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