Advertising payment error

saw that before, usually acc flagged not the card. even if card works on others, fb can lock 1 acc invoice. try removing & re-adding pm, or attach diff card just for that acc
 
Advertise on BHW
I also got this error when trying to make a payment and I had topped up the account to make it a prepaid account and since then the payment could not be processed.
 
revenue20 said:
Our payment card is still working very well and paying for many different advertising accounts at the same time.

There is an account that cannot be paid automatically, when I try to pay manually, the invoice shows RED, while the balance in the payment card is always maintained at 10k$

What is the cause? Is there any way to fix it?
Click to expand...
Please contact Meta Support I think that is the fastest and most reliable way
 
LG AGENCY said:
I also got this error when trying to make a payment and I had topped up the account to make it a prepaid account and since then the payment could not be processed.
Click to expand...
So your account has been converted to prepaid, right?
 
Sometimes this happens when Facebook flags the payment method or the account itself, even if the card balance is fine. It could be related to account trust, card BIN, or a temporary FB system check.
 
revenue20 said:
Our payment card is still working very well and paying for many different advertising accounts at the same time.

There is an account that cannot be paid automatically, when I try to pay manually, the invoice shows RED, while the balance in the payment card is always maintained at 10k$

What is the cause? Is there any way to fix it?
Click to expand...
Try adding a second card with different number. If you can’t add another card try paypal or virtual card like payoneer. 90% of the time it’s that account flagged by the ad platform, not your card. The fastest fix is usually new payment method or appealing account billing restriction. If one account only is red but card works fine elsewhere.
 
this usually happens when the ad platform flags the card, maybe for unusual activity or a past decline. try removing and re adding the card, or even better, link a new one
 
Red invoices with a working payment card usually indicate account-level payment restrictions rather than card issues. Here's how to troubleshoot: go to Ads Manager → "Billing" → check if there are any outstanding balances or failed payment attempts showing.

Then check "Account Quality" → look for any policy warnings that might trigger payment blocks. Sometimes Facebook restricts payments when they detect unusual spending patterns across multiple accounts using the same card.

Try these steps: remove and re-add the payment method in "Payment Settings," ensure the billing address matches exactly, and contact Facebook Billing Support through Business Help Center if the issue persists.

I've seen this resolve after clearing any account quality issues first, then updating payment info.

How many ad accounts are currently using this same payment card, and do you see any warnings in the Account Quality section?
 
Facebook may place payment limits on some accounts based on account history or creditworthiness. If the account has had any issues in the past, this may affect the ability to make payments. Even though your card has a high balance, there may be an issue with authentication or the card information does not match the Facebook account information. There may also be a temporary error in Facebook's payment system that prevents payments from being processed.
revenue20 said:
Our payment card is still working very well and paying for many different advertising accounts at the same time.

There is an account that cannot be paid automatically, when I try to pay manually, the invoice shows RED, while the balance in the payment card is always maintained at 10k$

What is the cause? Is there any way to fix it?
Click to expand...
 
You should remove the card from your account, wait 24 hours and then add it again or use another card to check the system's response. If your account has been restricted, you should create another account.
 
revenue20 said:
Our payment card is still working very well and paying for many different advertising accounts at the same time.

There is an account that cannot be paid automatically, when I try to pay manually, the invoice shows RED, while the balance in the payment card is always maintained at 10k$

What is the cause? Is there any way to fix it?
Click to expand...
keep it as is and after 48 hours try again with payment support
 
Try re-adding the card, adding a backup method. If still red, you shouuld contact with Meta support
 
Try switching to a different payment card. If the payment still doesn't work, you may need to contact Facebook support.
 
Advertise on BHW
You must log in or register to reply here.
Sign up now!

Main Menu

Home Main Forum List Black Hat SEO White Hat SEO BHW Newbie Guide Blogging Black Hat Tools Social Media Downloads

Marketplace

Account Selling Content / Copywriting EBooks / Methods Hosting Misc Proxies For Sale SEO - Link building SEO - Packages Social Media Social Media - Panels Web Design More

Making Money

Affiliate Programs Hire a Freelancer IM Journeys Making Money Pay Per Click Site Flipping Want to Buy

BlackHat World

Dispute Resolution Forum Suggestions & Feedback Introductions Lounge
Back
Top