Adscendmedia Downtimes
- Thread starter Metamo
- Start date
eunicemartinez_21
Senior Member
- Oct 8, 2009
- 951
- 239
I am also experiencing this that's why I'll be buying CLP soon. I usually check my file gateway lock on a certain time and sometimes I find the page not loading. Then I check it with my VPS and it is the same. My AM told me that it has something to do with my connection which I highly doubt.
umerjutt00
Elite Member
- Oct 28, 2011
- 4,373
- 2,493
Yeah you are right. People keep commenting on my blog that links are dead or you are out of bandwidth.
eunicemartinez_21
Senior Member
- Oct 8, 2009
- 951
- 239
As I suspected, it's not only me who is experiencing this. I guess it's time for me to move into CLP.
Sorry for the late reply - we were exhibiting at ASE in NY.
We did used to get DDOS'd a couple years ago. Hard. (It was well-funded by a competitor). Then we found a DDOS solution that could keep us up and it made all of that go away.
So since then we've had very little downtime. A few times here and there? Yes. A few months ago (March/April?) one of our servers kept crashing, and with load-balancing that would take the site offline for between a half hour to two hours for some people (depends on DNS). The hosting company couldn't find the issue, until recently when both drives failed. No problem - we have multiple servers, but things like that do happen.
Also, I found out just two days ago that our host did not update our DNS for the file gateway domain when they updated the main Adscend DNS to remove that bad server from the load balance. So that was causing the file gateway to be unreachable for some people and work just fine for others. I'm not sure why nobody reported it to us.
We do currently have scheduled maintenance that takes place a couple times per day and may make the site unreachable for a few minutes while it's going on. It happens at I believe around 3AM CST, 5AM, and 9AM. Something of that sort. I'll be working to speed up the process soon so that it doesn't cause hangups.
All in all though, we have third-party monitoring from 3 locations and they notify us of downtime (on the Adscend domain - which is why I didn't know about the lnkgt issue). They also compile a report for us each month which tells us how much downtime there was during that month. We always (for the past year or two) maintain 99.99% or greater uptime. Which is about the most any hosting company will guarantee. Everyone has their issues from time to time -- DirectTrack and others have as well -- but we understandably get more scrutiny of ours because of the issues from mid-to-late-2010.
We did used to get DDOS'd a couple years ago. Hard. (It was well-funded by a competitor). Then we found a DDOS solution that could keep us up and it made all of that go away.
So since then we've had very little downtime. A few times here and there? Yes. A few months ago (March/April?) one of our servers kept crashing, and with load-balancing that would take the site offline for between a half hour to two hours for some people (depends on DNS). The hosting company couldn't find the issue, until recently when both drives failed. No problem - we have multiple servers, but things like that do happen.
Also, I found out just two days ago that our host did not update our DNS for the file gateway domain when they updated the main Adscend DNS to remove that bad server from the load balance. So that was causing the file gateway to be unreachable for some people and work just fine for others. I'm not sure why nobody reported it to us.
We do currently have scheduled maintenance that takes place a couple times per day and may make the site unreachable for a few minutes while it's going on. It happens at I believe around 3AM CST, 5AM, and 9AM. Something of that sort. I'll be working to speed up the process soon so that it doesn't cause hangups.
All in all though, we have third-party monitoring from 3 locations and they notify us of downtime (on the Adscend domain - which is why I didn't know about the lnkgt issue). They also compile a report for us each month which tells us how much downtime there was during that month. We always (for the past year or two) maintain 99.99% or greater uptime. Which is about the most any hosting company will guarantee. Everyone has their issues from time to time -- DirectTrack and others have as well -- but we understandably get more scrutiny of ours because of the issues from mid-to-late-2010.
umerjutt00
Elite Member
- Oct 28, 2011
- 4,373
- 2,493
Yeah you are right. The down time is only for a few users and only for a short time only.
T3chnician
Regular Member
- Oct 26, 2011
- 278
- 88
yea, whenever it appears down for me its usually just 10-15 minutes at the most. Other than that adscend media is the best network i've found for content locking, get paid on time, every time. Plus most the staff is way cool