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Account Verfication Loop When Sending PayPal Payment Help!

Discussion in 'Ebay' started by thakid212, Feb 3, 2015.

  1. thakid212

    thakid212 Junior Member

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    Hey guys I am trying to send a payment to a friend of mine via the "Friends & Family" button using my PayPal balance. But when I go to send the payment I am asked to verify my account so I choose the automated phone option, so I get the call and input the four digit code. I get the message saying that my account has been verified click here to continue your transaction but when I click continue I am returned back to the verification page and it just keeps looping me back, and when click on the PayPal logo to take me out of the loop and try to send the payment again I get the message "We're sorry but we can't send your payments right now. If this persists please contact customer support"

    can someone help? what is wrong?
     
  2. jmt123

    jmt123 Regular Member

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    How much were you trying to send? Is your account fully verified with a card and a bank? Do you have a history of sending payments, or is this your first on that account? Are you trying to send money shortly after you received it? Are you using a VPN or proxy? And are you really trying to send money to a friend, or just to another account you own?

    I realize that's a lot of questions, but depending on your answer, any one of those things could cause problems.

    First I would not try to send anymore payments for at least a day because trying multiple times and failing often leads to a soft limitation or worse. Wait 24-48 hours, log in once or twice (and then log out in a few minutes). After that time has passed, then you can try again. Sometimes using the Paypal app to send money works too (but I would only try this if it's your real account, or if you never used the Paypal app on your phone before).

    If it still doesn't work then there's some sort of invisible limitation on your account. It may go away with time, but usually calling is the only way to fix that.
     
  3. workahollic2

    workahollic2 Regular Member

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    Try calling PayPal and ask them to refresh your account, that is the quickest way to get it fixed
     
  4. thakid212

    thakid212 Junior Member

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    This is the first payment for this account. Also the account doesn't have a bank account or credit card but I have other unverified accounts that I send payments with. I usually wait 48 hours after I get the payment before trying to send anything.
     
  5. jmt123

    jmt123 Regular Member

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    How much is the amount? Even if you've gotten away with it before, sending money via unverified accounts is always a risk especially with Paypal's increased security measures as of late. You really need a VCC and VBA at the minimum if you want strong accounts. You can easily get both for $20.

    And I would caution from trying to send money to yourself (especially as a gift), because that can very easily link the two accounts and cause both to be limited.