Account Limited - Please help

Hi All

My first time on this site I wonder if anybody can help.

For over a year, I have been on ebay

I source my items a tonne of different ways, from drop shipping, to buying when stores have discount sales etc

Recently I bought some branded headphones overseas - high value - from a legitimate store on holiday. Sadly I made a loss selling these as people did not bid really. Ebay removed the listing after I shipped them because I apparently was not allowed to use the official photo.

This it seems has led to paypal limiting my account (I cannot think of anything else that would?!?!)

I received this email requesting:

- Supplier contact information
- Business model information:
Reason for the increase in payments
Expected monthly payment volume for the next 6 months
Do you post from inventory or drop ship?
- Supplier invoices for the items sold
- Proof of delivery

I have no idea how to respond to this, I mean I do not use one supplier, and I sometimes use retail stores. I have never sold anything not authentic. I even use amazon sometimes. I do not have invoices.

I do not have a business model, I am a personal account holder on Paypal, business ebay account.

The increase in payments is because my dad sent me some money, as did ebay because I bought a high value voucher that never came so I had to chase the ceo for a refund. My sales have barely increased.

I drop ship and buy randomly so I have no supplier invoices.

I have proof of delivery for most items.

My main issues are.

1. What the hell do I say? I am really worried.

2. Also, I have about 3k of things I have not sent as yet as I was drop shipping. If they are going to limit my account, I want to refund these people, but I am well aware that I cannot now add money to my paypal so how am I meant to do that?!?!?

3. My ebay has not been limited, if I use it where will the money go?

4. I have won an ebay case for something I bought and they said they would refund me but I cannot receive payments.

5. How long do I have to respond to paypal?

This is such a mess.

Somebody please help, I am panicking..

Hello,you can find few people who creates proofs with photo shop.Hire them and get all your proofs created by them and send them.Don't worry some times it take time but every thing will be ok soon.

Where can I find people to do that?

Why not give Paypal what they are looking for? You act like you're legit but I'm guessing you're not? Paypal put a hold on my account once and I had it resolved in a few hours by just giving them what they asked for. You say you have everything, so what's the problem?

It's better to have a business account with Paypal if you're using it for business. It doesn't stop you from getting a hold, but it does reduce the chances of it.

1. What the hell do I say? Give them the information they are looking for. Tell them where you got the stuff from and where the extra money came from. I am sure you have emails from eBay CEO if you really did get money back from them.

2. Also, I have about 3k of things I have not sent as yet as I was drop shipping. If they are going to limit my account, I want to refund these people, but I am well aware that I cannot now add money to my paypal so how am I meant to do that?!?!? What you need to do is send the items you are planning on dropshipping to them. See #1 to be able to clear this all up.

3. My ebay has not been limited, if I use it where will the money go? Depends on the methods of payment you accept.

4. I have won an ebay case for something I bought and they said they would refund me but I cannot receive payments. See #1.

5. How long do I have to respond to paypal? I am sure PayPal does not care how long you take. I would do it sooner than later though. Get your things together. If you bought them as a drop ship give them the drop shippers information or get your drop shipper to give you a receipt for your order. It is really simple. Just follow their rules and you will have it fixed in no time.