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About Fiverr buyers

Discussion in 'BlackHat Lounge' started by WebLab, Mar 18, 2016.

  1. WebLab

    WebLab Junior Member

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    Fiverr buyers are really weird.
    I have some gigs at fiverr.
    Though I didn't expected and didn't ask, today one buyer left positive review for just providing 2 backlinks details.
    While another buyer whom I specifically asked to leave a positive review and to whom I provided a huge 75K backlinks details, didn't even care to reply.

    It also happened while ago with my another gig. The guy rejected my work and asked something more. It wasn't much time consuming so I did but he didn't even care to leave a review.
     
  2. Eternal1912

    Eternal1912 Power Member

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    It happens mate. From thirty reviews I have around 20 unreviewed works. Most people only log once, order and when they get what they want they leave. I also had two guys who ordered 20-50$ orders and didn't reply to retrieve them.
     
  3. WebLab

    WebLab Junior Member

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    You mean they never cared to get the work done ? lol

    I think still many people don't understand seo service. I offer 2 keywords as extra gig, and one guy only gave me only 1 keyword out of total 3, even though I notified him.
     
  4. Hypnotick

    Hypnotick Registered Member

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    Well there a lot of different peoples online. Sometimes you get more from people you do not even except anything
     
  5. Shadexpwn

    Shadexpwn Jr. VIP Jr. VIP

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    I've had people order without adding information based on instructions.

    I have about 30% of buyers not submitting feedback details.

    Other than that it's really easy to handle, the growth is what I love about Fiverr.
     
  6. Quality1

    Quality1 Junior Member

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    I've been on Fiverr for about a year now. My stats:

    Untitled.png


    It's very good gig - the best in the category for sure. I always over-deliver so they get their money's worth, and I request that they leave feedback in my post-delivery script. Even then, only 43% of my customers leave feedback :( so your experience is not unusual.

    The one tip I can give new Fiverr sellers is be careful with customers who seemingly have high expectations or ask a million questions before buying. There are customers that give off a certain vibe where you can just tell they expect the world for $5.00. Ask yourself - is the $5.00 sale worth potentially ruining your rating? There will always be more buyers, but you can't purge a bad rating - it's there forever. I've stuck by this mantra and now I've got a bulletproof 99% positive feedback rating.

    When you're just starting out on Fiverr, the idea is to get as many positive reviews as possible to build your credibility. To get traction, you want to offer something that sets you apart from the other gigs in your category. For example, I offered a very aggressive turn-around-time in the beginning; most sellers were doing 5-7 days, I offered 2 days.
    Once you become a Level 2 seller, have lots of positive reviews and a high placement in the category rankings, THEN you can shift back to a normal turn-around-time or whatever you've chosen to set you apart.

    If anyone has more Fiverr related question, I'm always glad to help.
     
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  7. Aty

    Aty Jr. VIP Jr. VIP

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  8. Mr Vlad

    Mr Vlad Jr. VIP Jr. VIP

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    Well I've been on fiverr for ages (as a buyer) and bought around 1700+ gigs :D
    to be honest at this point I get tired of leaving reviews sometimes, at the rate I buy them.. But of course if I see top quality service I always take the time to leave a good one ;)
     
  9. iJonnyx

    iJonnyx Jr. VIP Jr. VIP

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    I used to sell regurlarly on Fiverr, but I stopped for this reason. I got sick of buyers expecting everything for $5. What do they expect, when something costs $5?! Ridiculous expectations.
     
  10. Quality1

    Quality1 Junior Member

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    A lot of the blame lies with sellers. They write really aggressive sales-copy, or they offer services padded with bogus figures.

    Get your website tweeted to 6 million followers for $5!
    Get unlimited traffic for 30 days for $5!
    Get 20,000 GSA SER backlinks for $5!


    You buy those and of course they're total dog-shit. But seeing them throughout the Fiverr marketplace must have an effect on a buyers expectations. I try not to play that game. I state very clearly in my gig description that my service is about quality, not quantity.

    I do get the occasional moron buyer who thinks I should give him the world and thank him on bended-knee for a $5.00 purchase. If I feel they will be a threat to my rating and reputation, I just refund their money, end the business relationship and never accept an order from them again.
     
  11. BloodyNinja

    BloodyNinja Power Member

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    If you have more than 50% orders left unrated, you are doing something wrong.

    Across different accounts I get from 60% to 85% orders rated. This depends on a few variables I might disclose later. Average rate >4,9 (shows 5.0 actually but there are a few rare rates with 4 stars for communication).

    What to do to get more reviews:
    1. Ask for a review in the beginning
    2. Ask for a review in the end
    3. Offer bonuses to REPEATING buyers or to those who are fucking HAPPY with your services.

    Note: I NEVER over-deliver except if I promised to do so prior the work started. Over-delivering for $5 is nonsense. Who the fuck thought that out? If your service is good and you deliver what was promised and all that for $5, it is ALREADY over-delivering. Don't you think so?

    You should only over-deliver on Fiverr if you are going to upsell that customer HEAVILY.

    my 2 cents
     
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  12. Quality1

    Quality1 Junior Member

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    Yeah? Teach me senpai. Let's see a screenshot.

    I'm guessing your niche is selling accounts / e-mails, given your sig? If so, our businesses couldn't be more different and there's no sense comparing them.

    For me, it's literally pennies more to over-deliver and it has a big impact on my customer. So why not? Their expectations are surpassed, I get great reviews and return customers.

    What I sell on Fiverr for $5.00 is a 'trial' version of a service I offer on my website for a lot more. Most of my Fiverr customers go for bigger packages once they see that what I deliver is quality. Why am I pinching pennies on a $5.00 order when it could potentially secure a $500+ monthly subscription?
     
  13. BloodyNinja

    BloodyNinja Power Member

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    No, I am not in account selling niche. In most niches I am involved in over-delivering doesn't involve additional costs as well. Two reasons why I don't over-deliver:
    a) Bc it's not necessary. You can surpass expectations by providing great customer service, why sell more service for less money?
    b) Because in many niches over-delivering can actually even hurt. E.g. I am buying 2000 wiki backlinks from you. You deliver 3000. My first question would be who the fuck you are to decide how many backlinks I actually needed?

    Yup you are cool having own website with upsell. Most Fiverr sellers don't, so my advice is for them.

    Regarding getting reviews, I already wrote 3 out of 4 most important things known to me. If you implement these three, you should be getting 50-60% review rate. The last one takes you from 60% to 75-85% and for the moment I don't feel like disclosing it.

    And by the way, if you don't believe my numbers, that's your issue, not mine. Just pass on.
     
  14. pepeneo

    pepeneo Registered Member

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    Im looking for someone for fiverr partnership, mostly for keeping as many orders in que as possible and for review exchange, hit me up with a pm if interested