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A desperate plea for help!!

Discussion in 'White Hat SEO' started by Wanker12, May 7, 2013.

  1. Wanker12

    Wanker12 Newbie

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    OK It is time to admit that I am 100% LOST!

    We have been doing amazing things that we learned here to build our site. We have tons of great links , fantastic content and at one point we were all OVER the front page of google on very competitive Key words and rising FAST on Bing and Yahoo.

    Then we dropped to page two and almost disappeared from Bing and Yahoo. SO I poked around. Here is what I found.

    First our site is a WP site and we use Jetpack.. the first hint that something was wrong was it stopped working.... Also our page load times were HORRIBLE

    Yes we fixed it, it was a plugin causing it. I would be very happy but I think we uncovered a MAJOR problem in the process. I really think the fact that we rank on the top of page two now is a MIRACLE! Something is horribly wrong with our site and I am not sure how it happened. We are ONLY by the spiders as xxxxxx com The www listing although it is indexed is not being seen correctly. If you google the www version of our address we no longer have our listing show up with the other pages under it etc. I looked at our permalink to our HM Page and it isn't www adress but the www-LESS version. We are checking to see how to change that and if it will hurt us overall

    I was on the phone yesterday with my hosting support because our load times were so slow they timed out, as you know Google HATES that ( another reason why we dropped. ) and THAT was the same plugin. That is all good now except that we still cannot figure out why www address redirects to xxxxxxxx com ( the non www version ) People are saying that they have never seen this before.

    When you do a Speed test on our site ( which is MUCH better today ) The www version of navigation was 5 times slower than if you didn't use the www Google is looking for www version and sees a redirect AND a (now repaired) SLOOOOOOOOW Site... that is why I say.. it is a MIRICLE that we rank at all.

    Is there weight to this? Now that the www is now off of our homepage address is it killing us? How do you edit the permalink in WP on the HP to fix it? If I fix it do I lose ALL of the Juice for my site? Man this is driving me crazy!! So much hard work done , we learned so much here. It WORKED!!! Thank you all ..then some tweak by something wiped it all out.

    If ANYONE has an Idea or has dealt with this before it would be a life saver. Tech support at my ISP even bent the rules and look for an HOUR to try and see what was doing this..They usually tell people , You are fine to our server it is your site and hang up. even THEY stuck around to try and figure it out.

    EVERY-TIME you try to navigate to the www full address it redirects to the address without. They say that is KILLING us with the engines.

    CLARIFICATION

    Whe you navigate to our site via www it goes to the HM Page but HM page does not say www Found this when we were checking out site speed and the software warned us the www was being redirected to just the site name only page SO when you look at the address bar of the HM page it is the site name without www


    Nick
     
    Last edited: May 7, 2013
  2. accelerator_dd

    accelerator_dd Jr. VIP Jr. VIP Premium Member

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    I've had this happen to a website I was helping a friend manage. Look into the Javascripts used, some might have a redirect or the .htaccess file. If you want I can have a look and tell you what I think.
     
  3. PizzaPill

    PizzaPill Newbie

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    As a quick fix you can tell google to use the non-www version atm in the webmaster tools. There is a fiverr gig of a guy that can diagnose DNS problems (but I doubt your hoster hasnt looked into this). I could take a look but neither you nor me can PM atm am I right?
     
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  4. jdog37

    jdog37 Power Member

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    This is above my paygrade but as far as I know, you are supposed to have the www version redirected to the non www domain or vice versa. Otherwise google may see it as 2 different sites and not count link juice appropriately when either version is used in backlinks.

    Now this is just something I am pulling out of my ass cause I don't have a solid grasp on all of this. But could you have possibly redirected the www version to the non and then redirected the non www to the www? If that is even possible, I would think that it would put it in a loop that would make it slow as hell.

    Just a thought.... I'm drunk and am actually curious to see what the problem is for future reference.

    Good luck and I sincerely hope you get it resolved.
     
  5. PizzaPill

    PizzaPill Newbie

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    www is just a subdomain. Google knows about this special subdomain and will not count it as a separate domain. A loop is not possible b/c this loop must be infinite and than you'll get a error.

    From wikipedia:

    Sometimes a mistake can cause a page to end up redirecting back to itself, possibly via other pages, leading to an infinite sequence of redirects. Browsers should stop redirecting after a certain number of hops and display an error message.

    The HTTP Standard states:

    A client should detect infinite redirection loops, since such loops generate network traffic for each redirection. Previous versions of this specification recommended a maximum of five redirections; some clients may exist that implement such a fixed limitation.
    Note that the URLs in the sequence might not repeat.
     
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  6. Wanker12

    Wanker12 Newbie

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    PIZZAPILL

    Not sure what your post means..this is no infinite loop just a redirect ...we need to fix it so we are indexed properly again. Thank you anyway.
     
  7. Kaistar

    Kaistar Power Member

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    Go into your WP Settings and change the URL to reflect the WWW version, just put www. in there and any browser request will redirect to the full version...

    Is this what you are looking for ?

    [​IMG]
     
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  8. PizzaPill

    PizzaPill Newbie

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    Was just answering to jdogs post...
     
  9. Wanker12

    Wanker12 Newbie

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    Kaistar

    Thank you for the info... BTW I TRIED to respond to you but the site won't let me as it claims I am trying to post U?R?L it took me an hour to edit my first post ughhhh.

    SO we did it and now the siiiite comes up all wonky. went back and did them one at a time and same thing. Any ideas? The site without come up regularly after we reset it back to no dubdubdub but now the dubdubdub version STAYS Wonky even after we set it back to what it was UGHHHHHHHHHHHHHHHHHHHHHHHHHHHH
     
    Last edited: May 8, 2013
  10. Kaistar

    Kaistar Power Member

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    If you just placed www. in the appropriate place then it wouldn't cause any problem with the site but would just force the browser to redirect to the www. version regardless of what address was used.

    DNS wouldn't have been affected whatsoever.

    Could you please post a screenshot of what you mean by 'wonky' because that is kinda vague :p
     
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  11. Caesar7

    Caesar7 Junior Member

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    I am not an authority to give you advice. I just had to click since I saw a username "wanker" saying he is lost and needs help.
     
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  12. Techxan

    Techxan Elite Member

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    html/css?
     
  13. Wanker12

    Wanker12 Newbie

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    OK all figured out everyone. We had to empty page cache of wptotalcache plugin after putting in w w w and it all got straightened out. It was like all of our content showed up but without WP.

    Hopefully this will get us back on track.. Thanks everyone for your help. FYI we STILL have no idea how the w w w disappeared in the first place.\

    Just a note.... I fully understand not wanting newbies posting links but Not being able to even post the three w letters together without a post being rejected , even when it is part of a quote is really kind of overkill
     
  14. Kaistar

    Kaistar Power Member

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    My guess would be Jetpack, you installed it and tweaked the settings and when you uninstalled it WP reverted back to the default non www. version of the install.