I recently set up a Shopify based website and am selling clothing, shoes accessories on there. My problem is that once a customer orders from my website (which I've done almost $800 in sales in the last 2 weeks since launching) I then order from the AliExpress seller whom sold that particular product and re-ship to my customer when it arrives with custom packaging. I have over 500 products on my website and I have outsourced a Middle Easterner to edit the product photos, remove watermarks and add drop shadows so all of the photos look great. My website looks pretty awesome honestly.
I came here looking for info from others on what to tell the customers when the order takes long :-/ Currently I'm just telling them that their order is processing and I'll email them the tracking number once it's been shipped. I'd love to hear a great comeback to tell the customers a reason why it's taking long. I can definitely float the 10-15 days...but once it goes on 15-30 days I know my customers will be like WTF!!! So anyone have any insight on what to tell them on why the shipping is taking so long? Would love to hear from someone who's doing a good bit of revenue.
I ran some Black Friday and Cyber Monday Instagram ads and didn't do too bad.