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72 hours bump rule violation

Discussion in 'Forum Suggestions & Feedback' started by skittles, Jun 29, 2013.

  1. skittles

    skittles BANNED BANNED Premium Member

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    If a customer asks a question I cannot answer them until the 72 hours have passed?
    Isn't this bad customer service?

    Someone help me understand this o_O
     
  2. osnapitzari.labs

    osnapitzari.labs Newbie

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    I don't think that's the case. Obviously, you're allowed to answer the question. I'm 99% sure it's not a violation.

    I could be wrong, so I'll let a mod handle this.
     
  3. Checkmate

    Checkmate Elite Member

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    I think it means you can't bump the thread unless it's important like an software update or something. Not because no one is posting in your thread anymore.
     
  4. prab1996

    prab1996 Elite Member

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    you can pm that member answer , after 72 hours post that answer on thread[for others ] WIN WIN WIN !!!
     
  5. skittles

    skittles BANNED BANNED Premium Member

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    sounds like a lot of trouble lol
     
  6. youtalkmedia

    youtalkmedia Senior Member

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    bumping generally means posting something just to bring the thread back up. So if you are the last comment you can not post until someone else does or for 72 h
     
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  7. MadMaddy

    MadMaddy Junior Member

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    I don't think it's like that. You can reply to your customer queries, but you can't bump your thread offering discounts, special offers etc.

    I think a Mod can add more light to the matter as i am not completely sure how it works
     
  8. meathead1234

    meathead1234 Moderator Staff Member Moderator Premium Member

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    Replying to a question is not bumping, so yes, you can reply whenever.

    What you can't do is post something like "looking for more orders" if no-one else has posted. That is bumping.
     
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  9. proxygo

    proxygo Jr. VIP Jr. VIP Premium Member

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    if some1 asks a question you can reply.
    if not, nothing for 72 hrs
     
  10. tacopalypse

    tacopalypse Executive VIP Jr. VIP Premium Member

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    72 hour bumping only applies to consecutive posts. if somebody posts a question (meaning the last post in the thread isn't yours), and then you reply, then that's not a consecutive post.

    however if you get multiple questions and then choose to reply to each of them with a separate post, then that would violate the bumping rule, because you'd end up with with several consecutive posts.

    if you have to reply to multiple questions (or multiple order confirmations), do it all in one post.
     
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  11. skittles

    skittles BANNED BANNED Premium Member

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    I was given a warning for replying to a question and was told that the question could be answered via PM first and the included again in the 72 hour post.
     
  12. Checkmate

    Checkmate Elite Member

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    That's retarded. Every single BST thread the OP answers peoples questions in the thread. There is no point to PM because a lot of potential buyers most likely have that same questions.
     
  13. BigBuddy

    BigBuddy Account Under Review

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    1. Thanking for the review - Rule Violation.

    2. confirming the orders - Rule Violation.

    3. "Pm sent" kinda posts - Rule Violation.


    You can reply for the queries and can post updates. Its not violation.
     
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  14. jazzc

    jazzc Moderator Staff Member Moderator Jr. VIP

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    I was the one who gave skittles the infraction because my understanding of the 72h bump rules was like what prab1996 posted above on this thread and that 's more or less what I pm'ed the OP to do.

    In light of the responses by the other mods, it seems clear that I was in the wrong and I 'll reverse the infraction.
     
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  15. LukaB

    LukaB Jr. VIP Jr. VIP Premium Member

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    Thanks, this made things more clear on what we can and cannot do! This will avoid future confusions.

    Luka
     
  16. gullsinn

    gullsinn Jr. VIP Jr. VIP Premium Member

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    Thank you BB for the detail but, sometimes client say Please confirm, so I guess PM is a good way but we should be also allowed to post on the thread that your order is confirmed. To avoid any future disputes about service i hope you can understand.
     
    Last edited: Jul 2, 2013
  17. bartosimpsonio

    bartosimpsonio Jr. VIP Jr. VIP Premium Member

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    Question: These are violations whenever the thread is quiet, correct? IF the thread is really active, thanking and confirming is alright, correct?

    Disclaimer: I'm not on BST now but just want to understand, for the future. Thanks.