You've certainly taken a lot of the backlash personally but what you need to understand is the way the "listing fee reduction" was pitched was extremely misleading. There was no mention of the doubling of success fees or removal of the fee cap. If you were just straight up about it upfront there wouldn't be such a problem. Users shouldnt choose your prices - that's your decision. I just feel if you're going to argue you have listened to customer feedback to make this decision that you at least do people the courtesy of an honest announcement rather than leaving it out and then jumping back in to defend yourself once people notice.
I really hope that sellers haven't been listing sites and not realising the fees had doubled on success. I would bet the vast majority did not notice. To me that is not a good way to do business. If you're going to increase prices at least be transparent from the outset.
Hi, as you're cross posting questions on WF I'll include my answer again here for the benefit of BHW members.
The way this pricing change has been rolled out is been entirely transparent. This new pricing only affects any new auctions started on or after the date the pricing structure was launched. Therefore, any auctions currently on the site proceed at the rates they agreed to at time of listing.
Similarly, Sellers listing new auctions confirm they accept the new pricing when they list the site, so all affected parties are notified before they are subjected to any additional costs.
Regarding the allegations about failing to disclose the changes to the success fee... We announced the price changes in two ways - an email to all of our users and a blog post. Both the email and blog post had links to our pricing page which had the revised success fee on it.
