2 Namecheap Questions

Hi,

I just received an email from Namecheap saying that the SSL certificate for one of my websites expires in 30 days, and I was like WHAAA.... TTTT?

I always thought that SSL certificates are free because all of my previous hosting providers have offered them for free, so needless to say that when I saw this message from Namecheap I got upset and went onto the live chat to inquire about this, which brings me to these 2 questions...

1) are SSL certificates really NOT free on Namecheap, or did I just accidentally acquire paid certificates somehow?
2) did their live support stop working for you, as well, or is this an issue with my account / PC only? Because as soon as I asked "so this means that I will lose all SSL certificates for all of my websites?" they stopped replying, and any future replies I tried sending could not be sent. And then I reloaded the page and now I can't access the live chat anymore, either

And no, I'm not despairing (yet), but I got very curious about this coincidence and I need to solve it. So, please let me know if the live support is working for you, or you're having the same issues with it as I do

Thanks!

PS: I could pay $8 per year for the SSL certificates but why would I do it? I can barely afford to renew the few domains that I own, and paying for things that should be free (yes, cause I say so) is infuriating

tazarbm said:

PS: I could pay $8 per year for the SSL certificates but why would I do it? I can barely afford to renew the few domains that I own,

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I have free SSL with them at the moment, i didn't pay for it, but is your domain a new or a 1-year-old domain, if it new make sure you installed the free SSL that Namecheap offers to their clients on your cPanel dashboard, don't go to the support as they will try to upsell you!

But if you want to go with other FREE SSL options, there are BUNCH of youtube videos explaining how to get it

The live chat is working,

https://letsencrypt.org/ offer a free SSL, I've used them before when I didn't get a free one

B17zr said:

I have free SSL with them at the moment, i didn't pay for it, but is your domain a new or a 1-year-old domain, if it new make sure you installed the free SSL that Namecheap offers to their clients on your cPanel dashboard, don't go to the support as they will try to upsell you!

But if you want to go with other FREE SSL options, there are BUNCH of youtube videos explaining how to get it

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it's 1 year old website, and I didn't pay any money for this SSL for its first year, but now the SSL is up for renewal and they want money for it, and I'm not giving them any... not for SSLs I mean

Anyway, I'll check out those vids, thanks for the suggestion!

Also thank you @Leader777 for the confirmation. Apparently it was something on their end (I just got a message from NC support few moments ago in which they said it was their fault and that they're testing a new live chat system and blah blah blah... They also confirmed that the SSL renewals are not free, so... time to move away from NC if I can't get my SSLs for free)

VibroHeavenUK said:

https://letsencrypt.org/ offer a free SSL, I've used them before when I didn't get a free one

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thanks! I will have a look at that website right away. Appreciate the help!

VibroHeavenUK said:

https://letsencrypt.org/ offer a free SSL, I've used them before when I didn't get a free one

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+1 here for letsencrypt

tazarbm said:

thanks! I will have a look at that website right away. Appreciate the help!

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Anytime