1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

1and1 really annoyed me today

Discussion in 'BlackHat Lounge' started by davids355, May 16, 2013.

  1. davids355

    davids355 Jr. VIP Jr. VIP Premium Member

    Joined:
    Apr 25, 2011
    Messages:
    8,794
    Likes Received:
    6,335
    Home Page:
    I always stick up for 1and1 here, but they really annoyed me today - got an email from them about a file sending out large amounts of email on our hosting account.

    So, I called them and asked if they could give me some more information on where the issue began - like what site or what file or what email address etc.

    Even after pushing them all they could tell me was that it was a file called sendmail.php!

    Bearing in mind we have like 200 sites and over 200,000 files in our hosting package, that doesn't really narrow it down.

    Thanks 1and1!
     
  2. Untouchable

    Untouchable Supreme Member

    Joined:
    Mar 22, 2012
    Messages:
    1,345
    Likes Received:
    1,174
    Location:
    Canada
    Move to hostgator.
    They can help you transfer each an every site for free I think if you get a package for each.
    Using Hostgator with no issues Whatseover.
    Super fast support as well.
     
  3. ShadeDream

    ShadeDream Elite Member

    Joined:
    Nov 27, 2008
    Messages:
    2,209
    Likes Received:
    5,230
    Location:
    He who laughs last, laughs longest.
    LOL I laugh every time I see such threads.

    1and1, HostGator, BlueHost and all those other hosts in this category are shit.
     
    • Thanks Thanks x 1
  4. BHPlatinum

    BHPlatinum Regular Member

    Joined:
    Jun 18, 2012
    Messages:
    318
    Likes Received:
    29
    Gender:
    Male
    Occupation:
    Company Director
    Location:
    England, UK
    Try JaguarPC - if you want someone that will provide, they're the people
     
  5. Leith

    Leith Jr. Executive VIP Jr. VIP Premium Member

    Joined:
    Oct 30, 2011
    Messages:
    5,379
    Likes Received:
    8,570
    Been using them for a very long time now and no problems at all.
     
  6. Izzma

    Izzma Regular Member

    Joined:
    Jan 29, 2012
    Messages:
    293
    Likes Received:
    197
    Location:
    Canada
    I couldn't agree more!
     
  7. M.Simmons

    M.Simmons Newbie

    Joined:
    Feb 22, 2013
    Messages:
    22
    Likes Received:
    2
    I used to spend $700 a month with those guys only to have to call in to be notify their having issues with their network when it should be the other way around. Good prices but support sucks!
     
  8. davids355

    davids355 Jr. VIP Jr. VIP Premium Member

    Joined:
    Apr 25, 2011
    Messages:
    8,794
    Likes Received:
    6,335
    Home Page:
    Who would you recommend?

    To be honest I'm thinking of just spreading sites between 3 to 4 hosts so there is some redundancy in place if one host has an issue.
     
  9. ShadeDream

    ShadeDream Elite Member

    Joined:
    Nov 27, 2008
    Messages:
    2,209
    Likes Received:
    5,230
    Location:
    He who laughs last, laughs longest.
    I don't want everyone to be jumping onto the same host, so I would recommend you visit the WebHostingTalk Forums.

    If you can't be asked to do your own research, create a thread within the main forums asking for recommendations. Don't forget to specify your requirements and budget.
     
    • Thanks Thanks x 3
  10. systematic

    systematic Regular Member

    Joined:
    May 2, 2013
    Messages:
    240
    Likes Received:
    158
    Location:
    Wine Country
    StableHost has never let me down.
     
    • Thanks Thanks x 1
  11. daddymax

    daddymax Junior Member

    Joined:
    Dec 2, 2012
    Messages:
    188
    Likes Received:
    155
    Location:
    SCOTLAND
    weird you posted this, the exact same thing happened to me yesterday. my host asked if i was sending mass emails and i told them i had nothing to do with it, they just removed that file and advised me to change my passwords and the admin access path ( or they would do it for me for free if i can't do it my self).
     
  12. davids355

    davids355 Jr. VIP Jr. VIP Premium Member

    Joined:
    Apr 25, 2011
    Messages:
    8,794
    Likes Received:
    6,335
    Home Page:
    Thanks, ill check them out. Think I am member there actually :)

    Yes, that's how 1and1 normally approach it, the phone call actually ended in awkward silence this time because the guy was so unhelpful I didn't even know what to say. So I just told him there was nothing I could do:)
     
  13. Gogol

    Gogol Elite Member

    Joined:
    Sep 10, 2010
    Messages:
    3,063
    Likes Received:
    2,872
    Gender:
    Male
    Time for moving to Hostgator?? I have never used their hosting service but they were good as a domain provider.
     
  14. davids355

    davids355 Jr. VIP Jr. VIP Premium Member

    Joined:
    Apr 25, 2011
    Messages:
    8,794
    Likes Received:
    6,335
    Home Page:
    Turns out I didn't have an account there, but I do now:) what's their premium membership like?

    Funny you should say that, looking at their reseller hosting - quite interested in the fact that they can handle billing for clients that we sign up.
     
    • Thanks Thanks x 1
  15. Wister_fr

    Wister_fr Registered Member

    Joined:
    Sep 6, 2012
    Messages:
    62
    Likes Received:
    23
    Location:
    Internet
    If you target european market, I would recommand you a dedicated server at OVH: cheap and powerful.

    I tried 1&1 too: as domain providers they are not that bad, but as host ... I always had problems with my clients whos were working with them.
     
  16. Poindexter11

    Poindexter11 Newbie

    Joined:
    May 23, 2010
    Messages:
    32
    Likes Received:
    17
    wait??? People still use those fucks, really?

    1&1 = scummiest, scamiest, mother fuckers on the face of the planet!

    If I was made to choose between getting a colonoscopy or signing up with those fuckers, I would be bent
    over getting a camera shoved up my ass before I did business with them.

    PS: 1&1 makes Godaddy with all their upsells and BS look like Mother Taresa!
     
  17. Azraeil

    Azraeil Junior Member

    Joined:
    Dec 21, 2011
    Messages:
    171
    Likes Received:
    100
    I have been with Hostgator for a long time now and they are one of the best out there. The support is always there and helpful, you can get things sorted out via phone or live chat at any time.
     
  18. Gogol

    Gogol Elite Member

    Joined:
    Sep 10, 2010
    Messages:
    3,063
    Likes Received:
    2,872
    Gender:
    Male
    It will be great if they do that. I don't know if anyone else would do it!
     
  19. davids355

    davids355 Jr. VIP Jr. VIP Premium Member

    Joined:
    Apr 25, 2011
    Messages:
    8,794
    Likes Received:
    6,335
    Home Page:
    They offer free WHCM license or whatever its called automatic client management and billing or something.

    Anyway, just signed up for reseller account. Lets see how they compare to 1and1:)
     
  20. ShadeDream

    ShadeDream Elite Member

    Joined:
    Nov 27, 2008
    Messages:
    2,209
    Likes Received:
    5,230
    Location:
    He who laughs last, laughs longest.
    The premium membership is for those who are interested in advertising there. It gives advertisers some extra privileges, nothing you need to worry about.