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I've resolved the issue and found the delinquent e-mails, and sent both the full refund receipt and a follow-up e-mail to your account. Again, as the head of our Customer Service, I take full responsibility for our delinquency here. This should not have happened and you have every right to be...

We're continuing to look for any e-mails that may have been missed, but we cannot seem to find any that match up with what you have stated above. Please, if you can clarify, you can contact us here at SpyFu anywhere you like; via phone, e-mail, my personal e-mail (using my name, danielle, as...

Hello! My name is Danielle, and I'm responsible for all of SpyFu's customer service. That we have not responded to or followed up on your e-mails is a grievous error on our part, and my own. Unfortunately, I've been unable to PM you as I just signed up for this site, and I don't wish to...