There was no communication of this whatsoever after you sent the credentials. After I reached out about the non-working proxy you just left me on read without any further correspondence. While I understand that its possible to access the account without using a proxy, thats not the issue here. You agreed that it comes with a proxy, which should work, otherwise its not as advertised. I'd rather not use it without the proxy provided as I assume the account wouldn't be as effective as how you set it up. I've tried using the proxy multiple times and even showed you a screenshot as proof it doesn't work. I asked for a replacement so I can access the product which should be a basic support issue. If you prefer we can definitely get a 3rd party opinion to test this proxy and verify.
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