What support asked for in the recent appeals I handled

YUNJI Agency

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In the recent appeals I handled, support mostly asked about the business details and who owned the account.

They wanted to check the business name against the page and website, see registration documents, and confirm whose name was on the payment method. One client was using a card in his accountant’s name. We had to explain that, and there was some back and forth before the review moved on.

Some clients already had the documents ready. Others spent days looking for them, so we were still gathering paperwork before support could look at it.

I haven’t handled enough of these to know how typical that is. Those were just the questions that kept coming up in mine.
 
This matches what I’ve seen too. Having consistent business details, registration documents, and a payment method that can be verified seems to make the appeal process much smoother.
 
This matches what I’ve seen too. Having consistent business details, registration documents, and a payment method that can be verified seems to make the appeal process much smoother.
Yeah, getting the paperwork together took longer than I expected on some of these. A few clients had everything ready, others were still trying to find it.
 
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