- Oct 29, 2021
- 8,722
- 3,606
If your client gets 1 star review, then how do you approach this?
How do you deal with 1 star Reviews?
- Thread starter 1SEOWarrior
- Start date
- Dec 6, 2024
- 114
- 43
First verify whether it came from a real customer and whether it breaks the platform’s rules. If it’s valid, reply once without arguing: acknowledge the specific issue, offer a private way to resolve it, then fix whatever caused the complaint. If it violates policy, report it with evidence. Simple
Ares Marketing Agency
Registered Member
- Jul 28, 2026
- 69
- 7
I try to resolve that first, then report it if it breaks policy
microelvis
Newbie
- Jan 22, 2024
- 17
- 5
if it legit just accept it and keep working harder improve things
- Apr 19, 2014
- 2,257
- 1,037
If it is fake, report the review and do necessary things to get rid of it
If it is legit, respond to the review promptly and ask them to contact you via email or phone and try to resolve it by providing a better service. (Success rate is low, though.)
MeninaJohn
Newbie
- Sep 10, 2026
- 38
- 8
Reply calm and fix the real issue if it's legit. If it's clearly fake I report it but I don't waste time fighting every bad review.
igorsantosx
Newbie
- Mar 13, 2024
- 15
- 5
fix the issues that brought about the 1 star
- Dec 3, 2015
- 5,440
- 6,051
You probably just need to fix it or address the customer that left that one-star review. Otherwise you just need to bottle up and focus on all other areas of the business so that you can drive more impact, which trancids to you having more positive reviews from your customers. Apart from that I will just ask you to respond to it in a very professional way and you let the other good reviews be
skylerdavis7
Newbie
- Sep 7, 2026
- 7
- 1
Depends on which platform the review is, if its on a site where it weighs alot i will try to either contact the person and make it good or if its unright have it deleted.