Hello, have you made the payment yet? Most likely, the payment system's fee is included in the payment; it is usually calculated as the payment amount plus the payment system's fee. If anything is unclear, please let me know.Hello, can you please look into this one? Went for $5 topup but during checkout, it's converted the currency to Euro... 5.8 euros is 6.65 USD, shouldn't it be 5.8 USD with the processing fee included? Tried contacting your support but they seem to be unable to understand the issue.
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Hello, have you made the payment yet? Most likely, the payment system's fee is included in the payment; it is usually calculated as the payment amount plus the payment system's fee. If anything is unclear, please let me know.
Did you submit a request in the administrator chat? The payments department will be able to explain the commission to you in detail.I understand that part about the payment fee, it's 10% as per your checkout page, so that comes to $5.5, however, I was charged 5.8 EUROS... and that would be $6.61 as on today... So the issue here is the currency mismatch... you want to charge me in USD, but your payment gateway wants it in Euro during checkout (please refer the screenshot), we can't even switch it...
Engage with the seller on the forum before you buy - its the only way to be eligible for Dispute Resolution if something goes wrong.