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Just wanted to write a little review based on my quick test just now.

I signed up for the Aurora card. I made a deposit with USDT ETH for $100. Once all the fees had been taken off including the one off payment for the card I was left with $66. The card was activated and I loaded the remaining funds and added it to Google pay and followed the instructions on the user dashboard. I verified it via email as instructed and the code came through seconds later. I then made a purchase with it via Google pay, one more verification was asked of me, I had to scan a QR with my my phone as I was using the computer. It all worked great, the payment went through fine.

Overall the whole process was easy, the fee's are reasonable and the card looks like it will serve me well going forward. I think this is a service that I will use often as I have a bit of spare crypto sitting around doing nothing.
 
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How long is the Eclipse launch offer around for?
 
REVIEW:

Best customer service I’ve received on BHW ever! Card worked perfectly! A+
 
I accidentally purchased Shadow Visa instead of Eclipse card. could you cancel and refund the amount to the platform so that I can reuse my funds?
 
BUYER BEWARE!!!!! They advertise a card that costs almost $50 that can be used on ApplePay and GooglePay. I have an aged apple ID, not once I had any issue adding a card and after getting the Nocturne card it did not work. Told support about it and they said the can't refund for an already issued card and blamed it on our apple ID. They could not care less about the issue, they washed their hands. Do yourself a favor and use one of the trusted known providers, Nocturne isn't serious. @nocta is avoiding this issue for $50, imagine having an actual issue for several hundreds or thousands and their reply again is "That's your problem, I can't help you"...
 
jacvzla said:
BUYER BEWARE!!!!! They advertise a card that costs almost $50 that can be used on ApplePay and GooglePay. I have an aged apple ID, not once I had any issue adding a card and after getting the Nocturne card it did not work. Told support about it and they said the can't refund for an already issued card and blamed it on our apple ID. They could not care less about the issue, they washed their hands. Do yourself a favor and use one of the trusted known providers, Nocturne isn't serious. @nocta is avoiding this issue for $50, imagine having an actual issue for several hundreds or thousands and their reply again is "That's your problem, I can't help you"...
Click to expand...
What are the trusted providers? How to find them
 
jacvzla said:
BUYER BEWARE!!!!! They advertise a card that costs almost $50 that can be used on ApplePay and GooglePay. I have an aged apple ID, not once I had any issue adding a card and after getting the Nocturne card it did not work. Told support about it and they said the can't refund for an already issued card and blamed it on our apple ID. They could not care less about the issue, they washed their hands. Do yourself a favor and use one of the trusted known providers, Nocturne isn't serious. @nocta is avoiding this issue for $50, imagine having an actual issue for several hundreds or thousands and their reply again is "That's your problem, I can't help you"...
Click to expand...
Hi jacvzla,

we most likely know which account this is, and the ticket is still open, so here it is with the same detail it got there.

The price. The Aurora is $45, printed on the home page, the pricing page and at checkout. Nothing is advertised at $50.

Apple Pay. It is entirely plausible that a card from your local bank or from another provider adds to the same Apple ID without a hitch. We know that, and most Apple Pay pairings on our cards go through as well. But Apple scores every single add attempt before the request reaches the card issuer, and it weighs the Apple ID, the device, the network and the card range together, per attempt. That is why our home page FAQ says that adding a card to Apple Pay is Apple's decision, made by your Apple account region and device, and why the terms say in plainer words that Apple Pay provisioning cannot be guaranteed and is not grounds for a replacement, with Google Pay as the supported wallet on the Aurora. That is on the page you buy from, before you buy. When Apple refuses, the phone shows "contact your card issuer", but the issuer was never asked, and nobody can override that score, not us and not the issuer.

The ticket, if the account we found is yours. The card was bought and its details revealed on 2 October. Two Apple Pay attempts followed about a minute apart, and Apple refused both as a high risk device pairing, its own verdict, returned before the issuer saw anything. You opened a ticket nine minutes after the purchase. It was answered within eight hours with Apple's verdict, what it means, the clean way to retry, and Google Pay as the route that skips Apple's checks. Two more messages, two more answers the same day, each longer than the last. We shared everything we had, transparently, and gave you specific recommendations for one clean attempt after a pause. You did not trust them, which is your right, and a third attempt went in about an hour after our last reply. Apple refused it the same way. At no point did anyone write "that's your problem". The messages are in your dashboard and you are welcome to post them in full.

"Blamed it on our Apple ID" is not what happened. We passed on what Apple returned, and we told you plainly that we would not argue about your phone.

The refund. A card fee pays for the issuing of a card number. Once the holder has revealed that number it is used and can never be issued to anyone else, so from that moment the fee stays with the card, for every customer and every card. The balance on the card is a different thing. It was yours the whole time, it paid online the whole time, and it can be pulled back to your account balance from the card page at any moment, at any amount, for a 1% return fee, to be spent from there on any other card. In your case we have offered in the ticket to return the full card balance with that fee waived.

For everyone else reading. What the Apple Pay line in any card offer can promise is that the card supports Apple Pay tokenization. Whether Apple accepts a given phone and Apple ID is Apple's call, per attempt, and no issuer in the world can promise it. That is why we say so before purchase and why Google Pay carries the same card. And on "several hundreds or thousands": nothing on a Nocturne card is ever locked away from its holder. Every dollar on a card can be pulled back to the account balance at any time, from the card page, and spent from there on any other card. Nobody has to ask us for it.
 
nocta said:
Hi jacvzla,

we most likely know which account this is, and the ticket is still open, so here it is with the same detail it got there.

The price. The Aurora is $45, printed on the home page, the pricing page and at checkout. Nothing is advertised at $50.

Apple Pay. It is entirely plausible that a card from your local bank or from another provider adds to the same Apple ID without a hitch. We know that, and most Apple Pay pairings on our cards go through as well. But Apple scores every single add attempt before the request reaches the card issuer, and it weighs the Apple ID, the device, the network and the card range together, per attempt. That is why our home page FAQ says that adding a card to Apple Pay is Apple's decision, made by your Apple account region and device, and why the terms say in plainer words that Apple Pay provisioning cannot be guaranteed and is not grounds for a replacement, with Google Pay as the supported wallet on the Aurora. That is on the page you buy from, before you buy. When Apple refuses, the phone shows "contact your card issuer", but the issuer was never asked, and nobody can override that score, not us and not the issuer.

The ticket, if the account we found is yours. The card was bought and its details revealed on 2 October. Two Apple Pay attempts followed about a minute apart, and Apple refused both as a high risk device pairing, its own verdict, returned before the issuer saw anything. You opened a ticket nine minutes after the purchase. It was answered within eight hours with Apple's verdict, what it means, the clean way to retry, and Google Pay as the route that skips Apple's checks. Two more messages, two more answers the same day, each longer than the last. We shared everything we had, transparently, and gave you specific recommendations for one clean attempt after a pause. You did not trust them, which is your right, and a third attempt went in about an hour after our last reply. Apple refused it the same way. At no point did anyone write "that's your problem". The messages are in your dashboard and you are welcome to post them in full.

"Blamed it on our Apple ID" is not what happened. We passed on what Apple returned, and we told you plainly that we would not argue about your phone.

The refund. A card fee pays for the issuing of a card number. Once the holder has revealed that number it is used and can never be issued to anyone else, so from that moment the fee stays with the card, for every customer and every card. The balance on the card is a different thing. It was yours the whole time, it paid online the whole time, and it can be pulled back to your account balance from the card page at any moment, at any amount, for a 1% return fee, to be spent from there on any other card. In your case we have offered in the ticket to return the full card balance with that fee waived.

For everyone else reading. What the Apple Pay line in any card offer can promise is that the card supports Apple Pay tokenization. Whether Apple accepts a given phone and Apple ID is Apple's call, per attempt, and no issuer in the world can promise it. That is why we say so before purchase and why Google Pay carries the same card. And on "several hundreds or thousands": nothing on a Nocturne card is ever locked away from its holder. Every dollar on a card can be pulled back to the account balance at any time, from the card page, and spent from there on any other card. Nobody has to ask us for it.
Click to expand...
Say what you want to say but not once we ever had an issue adding any card to apple pay. how about you take some accountability and place a large disclaimer for the $45 card saying IT IS POSSIBLE ADDING THE CARD TO APPLE WALLET WILL NOT WORK AND WE DONT TAKE RESPONSABILITY FOR IT. Had you done that we would have never blown $45. It is not about the money, is about your lack of transparency. Glad this happened while we were just testing out your service, what a great way to blow a new potential large client. I will go back to the serious providers here on BHW.
 
jacvzla said:
Say what you want to say but not once we ever had an issue adding any card to apple pay. how about you take some accountability and place a large disclaimer for the $45 card saying IT IS POSSIBLE ADDING THE CARD TO APPLE WALLET WILL NOT WORK AND WE DONT TAKE RESPONSABILITY FOR IT. Had you done that we would have never blown $45. It is not about the money, is about your lack of transparency. Glad this happened while we were just testing out your service, what a great way to blow a new potential large client. I will go back to the serious providers here on BHW.
Click to expand...
Who are the serious providers?
 
jacvzla said:
Say what you want to say but not once we ever had an issue adding any card to apple pay. how about you take some accountability and place a large disclaimer for the $45 card saying IT IS POSSIBLE ADDING THE CARD TO APPLE WALLET WILL NOT WORK AND WE DONT TAKE RESPONSABILITY FOR IT. Had you done that we would have never blown $45. It is not about the money, is about your lack of transparency. Glad this happened while we were just testing out your service, what a great way to blow a new potential large client. I will go back to the serious providers here on BHW.
Click to expand...
Hi jacvzla,

the big disclaimer you're asking for is already there, before anyone pays. The landing page says it right in the wallet section: "whether a card is added is Apple's decision, made by account region and device". The FAQ on the same page says it again. The card page says "Apple Wallet at Apple's decision". The terms say Apple Pay "cannot be guaranteed". Four places, plain English, all before checkout. Writing it in capitals wouldn't have changed what Apple decided.

About never having an issue with other cards: we believe you, and we said so last time. A card from your bank or another provider going through on the same Apple ID is completely normal. It still doesn't make Apple's verdict on this card ours. Apple scores every attempt on its own, Apple Pay goes through on our Auroras every single day, and on yours it said no three times. Nobody can overrule that, not us and not the issuer.

On transparency: you got Apple's own verdict, what it meant, how to retry cleanly, Google Pay on the same card, and an offer for the balance. All in writing, all still sitting in your dashboard. That's what transparency looks like.

You say it isn't about the money, so we'll keep that part short. Nothing was blown. The card works, the balance on it is yours, and the offer in the ticket still stands.

As for the large client: the rules would have been exactly the same for you at any size. That's the point of having them.

And if one of the serious providers here ever puts in writing that Apple will accept any card on any phone, read it twice. Nobody controls Apple's call. Serious providers say so before you buy. We did.
 
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