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tzamarendan said:

This is terrible service, you should not use it. Even though I completed the payment, the balance was never added (a sign of a scam). Support is useless, so avoid this service today if you are reading this.

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Proxy-IPv4 said:

Hello! Thank you for sharing your feedback.

We have reached out to you via private message so we can look into the payment issue directly. Sometimes a payment may require additional confirmation from the payment provider before the funds can be credited to the account.

Please check your private messages and send us the email address associated with your account. We will review the payment details and help resolve the issue.

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tzamarendan said:

Thank you. The issue has been resolved; however, the support department needs to be more flexible and proactive in reviewing when the customer provides a successful payment link that already contains the full invoice number and TXID, instead of repeating that and asking the user once again to provide or screenshot all kinds of requirements, which causes difficulties.

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