- Oct 29, 2021
- 8,819
- 3,613
If your client gets 1 star review, then how do you approach this?
How do you deal with 1 star Reviews?
- Thread starter 1SEOWarrior
- Start date
- Dec 6, 2024
- 115
- 42
First verify whether it came from a real customer and whether it breaks the platform’s rules. If it’s valid, reply once without arguing: acknowledge the specific issue, offer a private way to resolve it, then fix whatever caused the complaint. If it violates policy, report it with evidence. Simple
Ares Marketing Agency
Registered Member
- Jul 28, 2026
- 77
- 7
I try to resolve that first, then report it if it breaks policy
microelvis
Newbie
- Jan 22, 2024
- 18
- 10
if it legit just accept it and keep working harder improve things
- Apr 19, 2014
- 2,297
- 1,045
If it is fake, report the review and do necessary things to get rid of it
If it is legit, respond to the review promptly and ask them to contact you via email or phone and try to resolve it by providing a better service. (Success rate is low, though.)
MeninaJohn
Registered Member
- Sep 10, 2026
- 79
- 17
Reply calm and fix the real issue if it's legit. If it's clearly fake I report it but I don't waste time fighting every bad review.
igorsantosx
Newbie
- Mar 13, 2024
- 15
- 5
fix the issues that brought about the 1 star
- Dec 3, 2015
- 5,552
- 6,125
You probably just need to fix it or address the customer that left that one-star review. Otherwise you just need to bottle up and focus on all other areas of the business so that you can drive more impact, which trancids to you having more positive reviews from your customers. Apart from that I will just ask you to respond to it in a very professional way and you let the other good reviews be
skylerdavis7
Newbie
- Sep 7, 2026
- 13
- 3
Depends on which platform the review is, if its on a site where it weighs alot i will try to either contact the person and make it good or if its unright have it deleted.
Aisha Brown
Junior Member
- Apr 14, 2026
- 103
- 86
If its legit review, try to fix whatever caused it. Once the issue is actually sorted you can ask the customer if they’re willing to update the review
CyHead
Supreme Member
- Apr 6, 2009
- 1,264
- 1,084
Step 1: Respond to them in a friendly tone and see if you can resolve it. Reach out to the person.
Step 2: If after 1 month, you can't connect with them, edit your response to include the steps you took and a detailed description (without revealing personal details) the issue, how you tried to resolve it.
The 2nd step is important that you keep a friendly tone and show to other people looking at your reviews, you tried to remedy it. Remember the user can also edit their review, so don't try to lie - it can get easily called out and become messier.
Step 2: If after 1 month, you can't connect with them, edit your response to include the steps you took and a detailed description (without revealing personal details) the issue, how you tried to resolve it.
The 2nd step is important that you keep a friendly tone and show to other people looking at your reviews, you tried to remedy it. Remember the user can also edit their review, so don't try to lie - it can get easily called out and become messier.
andrewhuberman0990
Registered Member
- Sep 23, 2026
- 99
- 5
id reply calmly, fix the issue if its legit and ask the customer to update the review after, thats usually the best way imo.