I have the same experience!
I’ve been a customer for two years, and the quality of the service has degraded massively.
I’ve lost hundreds of dollars on orders that were marked as delivered even though they never arrived. Over the last few days, I’ve lost even more money because the same thing keeps constantly happening again.
First, support claims they’ll cancel an order because it isn’t working. Then the order suddenly starts processing, gets stuck without any progress, and eventually they simply mark it as completed. And you get charged!
It’s always the exact same cycle, and customer support constantly tells you things that simply turn out not to be true.
I’ve spent thousands of dollars with them over the years, but I’ve finally had enough.