Main account got restricted right before peak, spent two days barely doing anything else

YUNJI Agency · 2026-08-18T08:30:57+0100

Still a bit annoyed thinking about this one from last week.

Two days before a traffic spike, the account we'd been using just got restricted. the rest of our capacity couldn't cover that kind of volume, client was pushing for updates, and we basically spent two days just dealing with it, everything else got put on hold.

Thinking back it wasn't really that the account had some issue, just never really thought through what we'd do if something like this happened. things had been running fine so it wasn't something we bothered planning for.

Since then, before a busy period, i do one boring check with the team: who still has access, which assets are actually approved, and who is dealing with the review if the main account gets restricted. last time we wasted hours just figuring out who could access what, so at least now that part is written down. still not perfect, but it should stop the whole team from chasing the same problem again.

Do you guys think this through ahead of time, or did it take something breaking first for you too?

giggleframe · 2026-08-18T12:13:59+0100

YUNJI Agency said:
Still a bit annoyed thinking about this one from last week.

Two days before a traffic spike, the account we'd been using just got restricted. the rest of our capacity couldn't cover that kind of volume, client was pushing for updates, and we basically spent two days just dealing with it, everything else got put on hold.

Thinking back it wasn't really that the account had some issue, just never really thought through what we'd do if something like this happened. things had been running fine so it wasn't something we bothered planning for.

Since then, before a busy period, i do one boring check with the team: who still has access, which assets are actually approved, and who is dealing with the review if the main account gets restricted. last time we wasted hours just figuring out who could access what, so at least now that part is written down. still not perfect, but it should stop the whole team from chasing the same problem again.

Do you guys think this through ahead of time, or did it take something breaking first for you too?

really it always seems like it is necessary to break something first in order to learn the value of a backup plan. our concentration is so much on maintaining operations that account access nd ressponsibility are often neglected. the simple fact that we could have a list of who can do what in case something goes wrong would save us quite some time.

itsworth · 2026-08-18T12:25:28+0100

Depending on the niche, backup plans are mandatory, not optional. Tbh, nowadays even when running ads for wh niche, i always assume the account (or something else) could go down, and i always have a backup plan ready if it's needed.

Mister abc · 2026-08-18T13:29:38+0100

Took something breaking first lol. We had the same thing happen and realized nobody actually knew who had access until it was already a mess. Now we do a quick 5-minute check before busy periods. It's boring, but it saves hours when something goes wrong.

Xin 3 · 2026-08-18T13:55:09+0100

Having a contingency plan is always best, as it allows us to handle real-world problems whenever needed. However, different businesses may employ different strategies that don't require contingency plans. Each company will have its own problem-solving approach.

TKV AGENCY · 2026-08-18T14:10:35+0100

Large enterprises must always have contingency plans in place to handle potential incidents; having such response strategies allows them to operate with confidence and resolve any issues that arise.

Main account got restricted right before peak, spent two days barely doing anything else

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