OFM 2026: AI Chatting VS Human Chatters

droukas said:

some thoughts of mine regarding OFM chatting... hope i will open some eyes here... that's why we have COMPLETELY switched to AI chatting. We don't use chatters anymore. It is a never ending circle, a trap.

never-ending loop:
chatter acquisition > filtering > training > hiring > retention > chatters quit to start their own agency/manage models



agency owners: "ok yeah but with 3rd world underpaid workers my costs are a bit lower"


me: "you're paying a bit less in dollars. you just haven't noticed the other currency you're bleeding"


the time lost talking to chatters directly. or if you're bigger, to the chat managers, the supervisors, the trainers you hired to talk to the chatters. the mental load of quality control across people who don't care about the account like you do. you are actually paying in "mental health currency"


and trust me, mental health is the worst currency to pay in.


you NEVER recover completely from mental health issues. something that breaks and then gets fixed will never be the same with something fresh and new without issues


mental health currency > $ currency


which one you pick?


the problem here is, if you prefer to pay in mental health currency, the $$$ also slowly go down with you not even realizing.


thank me in the future.


~andreas

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Yuu said:

Dropped from $6k a month on chatters to sixty bucks when we automated the whole chat pipeline in December, and honestly the relief isn't even about the money. It's never dealing with someone calling in sick on a Saturday again or asking for an advance two days after payday.

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Yuu said:

Dropped from $6k a month on chatters to sixty bucks when we automated the whole chat pipeline in December, and honestly the relief isn't even about the money. It's never dealing with someone calling in sick on a Saturday again or asking for an advance two days after payday.

Click to expand...

camceam said:

What kind of AI are you using? Substy AI?

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droukas said:

some thoughts of mine regarding OFM chatting... hope i will open some eyes here... that's why we have COMPLETELY switched to AI chatting. We don't use chatters anymore. It is a never ending circle, a trap.

never-ending loop:
chatter acquisition > filtering > training > hiring > retention > chatters quit to start their own agency/manage models



agency owners: "ok yeah but with 3rd world underpaid workers my costs are a bit lower"


me: "you're paying a bit less in dollars. you just haven't noticed the other currency you're bleeding"


the time lost talking to chatters directly. or if you're bigger, to the chat managers, the supervisors, the trainers you hired to talk to the chatters. the mental load of quality control across people who don't care about the account like you do. you are actually paying in "mental health currency"


and trust me, mental health is the worst currency to pay in.


you NEVER recover completely from mental health issues. something that breaks and then gets fixed will never be the same with something fresh and new without issues


mental health currency > $ currency


which one you pick?


the problem here is, if you prefer to pay in mental health currency, the $$$ also slowly go down with you not even realizing.


thank me in the future.


~andreas

Click to expand...