Ad account disabled after 11 months clean, appeal rejected in 4 minutes

Zero1987

Zero1987

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Client ad account got disabled last week. No warning, never had single ad rejected, spending normal since 11 months. BM is fine, only ad account is dead.

Requested review, got rejection in 4 minutes, so obviously nobody looked at anything.

For ppl who actually recovered account and not just opened new one, what worked? Live chat trough another BM you own, or just appealing few times until you hit real person? And is business verification safe to try or it can make things worse?

Client is furniture store btw, nothing grey at all, thats what annoying me most.
 
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Zero1987 said:
Client ad account got disabled last week. No warning, never had single ad rejected, spending normal since 11 months. BM is fine, only ad account is dead.

Requested review, got rejection in 4 minutes, so obviously nobody looked at anything.

For ppl who actually recovered account and not just opened new one, what worked? Live chat trough another BM you own, or just appealing few times until you hit real person? And is business verification safe to try or it can make things worse?

Client is furniture store btw, nothing grey at all, thats what annoying me most.
Click to expand...
you can easily recover the account back , i will let you know how . under what policy the account got suspended ? unacceptable business practice ?
 
A 4-minute rejection usually feels like an automated review rather than a manual one. If everything is genuinely compliant, I'd check the account for any billing, policy, or verification issues and then try reaching support through Business Manager instead of repeatedly submitting the same appeal. Multiple identical appeals rarely seem to change the outcome.
 
Which advertising platform are you using your account on? Could you be more specific? Because each platform has different violation policies. For example, Facebook Meta can randomly scan and issue very unfounded warnings, and recovering an account is often very difficult.
 
The frustrating part is that account history and good spending records don’t always prevent automated restrictions. I’ve had cases where the first appeals failed but a later review with clearer business information helped. Patience and consistency are important because repeated random appeals usually don’t help.
 
Zero1987 said:
Client ad account got disabled last week. No warning, never had single ad rejected, spending normal since 11 months. BM is fine, only ad account is dead.

Requested review, got rejection in 4 minutes, so obviously nobody looked at anything.

For ppl who actually recovered account and not just opened new one, what worked? Live chat trough another BM you own, or just appealing few times until you hit real person? And is business verification safe to try or it can make things worse?

Client is furniture store btw, nothing grey at all, thats what annoying me most.
Click to expand...
which app you are talking about?
 
Assuming this is Meta since you mentioned BM: before sending another appeal, I'd build one clean evidence pack instead of repeatedly resubmitting the same text. Include the exact policy code, billing status, account/asset history, matching business documents, domain ownership, and screenshots of the active ads and landing pages.

This has worked before fo rme.
 
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