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wandabrooks743 said:

Quick Follow-up on Ticket #[178-1283-7854]

Just following up on my previous message. I originally submitted my detailed refund request to your support system on Friday, Jun 12, at 12:07 PM (Business Hours), strictly adhering to the 24-hour window and well below the 2GB threshold.

I have attached the screenshot of that request below as proof (contact info redacted to respect BHW Rule 3.15). Since it has been over 2 days without any resolution, I kindly ask you to process the refund immediately now that the new work week has started.

My Crypto wallet address for the refund is already included in that original ticket. I will update this thread once the refund lands. Thanks for handling this ASAP.

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Byteful said:

Hello,

I've checked our ticket system for your email and I've found no records so for some reason, we are not receiving your email I have also checked our spam or G-suite logs and nothing. I've cancelled the service but to issue the refund, I need a wallet ID. Can you please try to email us from another email or start a ticket from Discord?

Alternatively feel free to PM us an LTC, ETH or BTC wallet address and we will refund you but bear in mind we check this platform every 3-5 days.

Cheers,
Tim at Byteful

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wandabrooks743 said:

Hi Tim,

Thanks for the update. It's strange that your system didn't receive my previous messages since I originally sent them from a standard Gmail account.

However, to ensure there are no further email delivery issues, I have just sent a new email from an Outlook address containing my LTC wallet details as you requested. Additionally, I have also updated and submitted the relevant information directly within the support ticket on your website.

Please check your inbox, spam folder, or ticket system, and process the refund as soon as possible. Thank you!

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Byteful said:

Thanks for getting back to me. We received your communications last night and I can confirm the support team have issued you an LTC refund and replied to your ticket.

Have a great day!

Cheers,
Tim at Byteful

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