Again, I really don't understand your response.
Why are you asking me to post a screenshot of the refund?
Right now, you're asking a customer who has already been inconvenienced to publicly post proof of the refund just to help protect your company's reputation.
Do you really think that's appropriate?
A simple apology would have been enough.
"We're sorry for leaving this unresolved for a week. Your refund has been processed today."
Is that really so difficult?
