Subject: Scam/Service Dispute against OUTCORE – Damage: €2,300 + Business Stagnation
I am filing a formal complaint against
OUTCORE regarding their MCC/Credit Line services. I reached out to them on March 11th to use their credit line.
The Agreement:They offered two payment profiles:
- A scam-only profile with 20% cashback.
- A "Mixed" profile (White + Scam) with a 7% fee.
OUTCORE advised me to use the
Mixed profile, claiming it is more stable. Regarding the accounts, I purchased a top-tier, clean account from a trusted seller (
@serginhose ) for
€2,300 (total historical spend: €25,500).
The Guarantee:Before starting, I explicitly asked:
"If there is an issue with your payment method, will you provide a solution so my account isn't lost?" OUTCORE officially stated that if their credit line dies, they would simply migrate my account to a new payment profile without any issues. I agreed based on this specific promise.
The Incident:On March 16, we linked my account to their MCC. I spent €3,400. My account has
zero bans or policy violations. On March 30th, they informed me their credit line had "died." My account now shows a
"Credit Issue" status (see attached screenshot).
The Breach of Contract:They now refuse to migrate the account as promised, telling me I must use VCCs. They also refuse to replace the account because it wasn't purchased from them, despite the fact that
their payment failure caused the "Credit Issue" on
my clean account. This is pure manipulation to force clients into buying their own accounts.
Evidence:
- I have attached a screenshot of my Google Ads account showing the "Credit Issue" notification.
- I can provide full chat logs and transcripts of our entire conversation to the moderators @Heiko upon request, which prove their initial guarantees and their subsequent refusal to fix the problem.
Damages:
- Direct Financial Loss: €2,300 (Cost of the account).
- Business Interruption: My workflow is frozen; estimated lost revenue exceeds $10,000.
I found this agency on BHW and expect them to be held accountable. I am requesting a full refund of the account value (€2,300) or an immediate equivalent replacement.
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