The majority of our customers pay using bank card and very rarely run into issues! Feel free to get in touch with your client or invoice # and I can look into why your payment isn't being processed ;)
Earlier this year we migrated to a new billing portal and if your account was not active at the time unfortunately you will be required to make a new one - apologies for this.
Account creation happens during the order process which you can start by visiting our order page here...
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