I have the same issue. I think the best way to address your issue is to call them rather than emailing them since there is a chance that they will require some proof of identity and address if you email them.
Hi from Philippines too. Do you actually need a permit for this and what exactly is the requirements on running a Call Center Company? Do they need the certification that is related to Call Center? Thanks.
Just use the wand tool (ctrl + w) then click the green background and click delete. That's all.
PS: Make sure the image is not lock or the image is not smart object. (if it's a smart object just click the eraser tool then click yes and repeat the first step I told you)
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