Keni richardson

Hello! My name is keni. i have been in customer service for many years. now, i am seeking to try my entrepreneurial hands in the world of e-commerce. i am a natural born artist and creative designer. i run an online store that sells innovative and unique products. but my store is failing because im not sure i have the right concept. i am seeking the help of my black hat family to help guide me in the right direction. help guys! seriously. HELP!