He sounds suspicious. New account, only one post which is praising a service and he is quoting your message in vietnamese. I would just follow Amazons instructions and provide everything they are requesting, and if thats not working file a complaint with the BBB as a last resort. If the problems...
1. Resize and compress all images
2. Install a cacher like WP super cache
3. Lazy load images with BJ Lazy Load
4. Use Autoptimize for JS and CSS
5. Remove all unused plugins and minimize the amount of plugins you use.
6. Switch to a host like Kinsta or WPengine
7. Change theme to Astra or...
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