I don't think they are scam or fraud. I have dedicated server with them. They have very good technical support. even in live chat. Ask your problem from the Turnkey technical team. they will give you good solution & suggestions how to protect your windows server
1st change your Cpanel password to stronger one. (do not share with anyone for any reason)
2nd Change your WordPress password to stronger one.
3rd make full backup from your cpanel account and download and scan using premium anti virus software. If it's showing nothing any problem
4th steps...
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