Yes most of them do that,
Are you still facing any shipping problems?
I’m also working in the aesthetic product business(botox,peptides and fillers), so I totally understand. Maybe we can exchange some info.
In my case, the freight forwarder was introduced by the supplier, so there’s usually some shared responsibility.
If anything gets held by customs, the supplier often offers partial compensation as well, since it’s their recommended shipping route.
No freight forwarder can guarantee 100% customs clearance, especially for sensitive products — but a good one will know how to minimize the risk through proper labeling and routing.
In case of issues, some offer partial compensation or re-shipment support, depending on the situation and agreement.
I’ve been through this exact issue before when trying to get similar products into KSA and Oman.
What worked for me was finding a reliable export agent based in China who understands how to handle sensitive products and customs clearance in these markets.
They usually know how to label and...
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